Presales Consultant

Job Summary: The Solutions Engineer / Pre-sales Consultant will be responsible for supporting the sales team by conducting product demonstrations, leveraging their advanced technical knowledge, participating in in-person meetings, and contributing to sales initiatives. In this role, the solutions engineer will support the Account Executives, actively contribute to presentations through the sales process, and provide valuable insights to optimize successful sales engagements. What You’ll Do:
• Collaborate with the sales team to understand customer requirements and effectively articulate technical solutions.
• Create and deliver comprehensive presentations tailored to both existing and prospective customers to showcase the value and capabilities of Shiji products and services.
• Act as a technical resource addressing customer inquiries and providing in-depth knowledge of our products and services.
• Collaborate closely with customers, account executives, and members of the operations team to evaluate equipment needs and to determine system requirements.
• Propose and create strategies that enhance and evolve software, hardware, materials, or machinery that align with the needs of our customers.
• Stay abreast with industry trends, competitors’ products, and emerging technologies to enhance offerings and effectively address customer needs. Minimum Qualifications (knowledge, skills, and abilities):
• Bilingual (English/ Spanish)
• Bachelor’s degree in computer science or software engineering.
• Ability to travel both in Mexico, Latin America, United States, and Canada for the purposes of training and to visit customer sites.
• Proficient in Microsoft and Windows operating systems for enterprise level projects.
• Experience with delivering presentations to diverse audiences with varying degrees of technical expertise in large group settings.
• Proficient in PMS (Property Management Systems) such as Opera and TCA
• Proficient in POS (Point of Sales systems) such as Aloha, Micros, Oracle, and similar platforms at an advanced level.
• Experience in technology and business development.
• Exceptional understanding of business operations.
• Excellent communication skills, both written and verbal, with the ability to explain technical concepts clearly to non-technical customers.
• Ability to communicate effectively and build strong relationships with internal team members and customers.
• Ability to multitask effectively with keen attention to detail, prioritize tasks, and work efficiently in a fast-paced remote working environment.
• Customer-focused mindset with a passion for delivering exceptional service and ensuring customer satisfaction. Preferred

Qualifications:
• Experience with hospitality technology and business development. What you’ll get from us
• A creative technology environment with ownership and responsibility.
• Feedback-driven culture where your ideas matter.
• Opportunities for professional and personal growth in a global company.
• Access to learning platforms such as OpenUp, Pluralsight, and GoodHabitz, as well as 40 hours per year dedicated to learning & development during working time.
• A modern, well-equipped workplace in one of our multinational offices.