Front Desk Manager
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• Strong customer service and customer satisfaction skills, with a focus on creating positive guest experiences.
• Experience with receptionist duties and front desk operations, including check-ins, check-outs, and guest inquiries.
• Excellent communication skills, both verbal and written, in English and Spanish.
• Proficiency in managing reservations, booking systems, and basic reporting.
• Previous front desk, hospitality, or hotel management experience, preferably in boutique or curated stays.
• Ability to lead and motivate a front desk team, including scheduling, training, and performance support.
• Strong organizational skills, attention to detail, and ability to multitask in a fast-paced environment.
• Comfort with using hotel management software (Front2Go PMS System) and standard office tools (e.g., email, spreadsheets).
• Availability to work flexible hours, including evenings, weekends, and holidays as needed.
• Relevant education in hospitality management or a related field is an advantage.
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