Regional Vice President of Operations, México

Join the Discovery family, where quality and service are at the heart of everything we do Discovery Land Company is seeking a Regional Vice President of Operations, Mexico, to provide strategic leadership across El Dorado and Chileno Bay, two premier properties located in Los Cabos, Baja California Sur, México. Full-Time | On-Site BASIC FUNCTIONS: The Regional Vice President of Operations provides executive operational leadership across El Dorado Golf & Beach Club and Chileno Bay Golf & Beach Club. The role has direct oversight of Club Operations, HOA operations, and Residential Services across both properties, with accountability for operating performance, financial results, member and homeowner experience, leadership development, and coordination with Discovery Land Company corporate teams. The Regional Vice President directly leads the Club Managers for El Dorado and Chileno Bay, the HOA leadership for both properties, and the Director of Residential Services responsible for El Dorado and Chileno Bay. The role also represents operations in the Chileno Bay Board of Directors and the El Dorado Advisory Board and ensures that decisions, priorities, and follow-up actions are executed consistently across the operating teams. DUTIES &

RESPONSIBILITIES:
Direct Reports & Operating Structure
• Club Manager, El Dorado Golf & Beach Club
• Club Manager, Chileno Bay Golf & Beach Club
• Director of HOA, El Dorado
• HOA Director / senior HOA leader, Chileno Bay
• Director of Residential Services, responsible for El Dorado and Chileno Bay The Regional Vice President is accountable for aligning these leaders around one regional operating strategy while preserving the operating needs, governance requirements, budgets, and member expectations of each property. Regional Operations Leadership
• Provide clear executive leadership to the Club Managers, HOA leaders, and Regional Residential Services Director, establishing priorities, accountability, service standards, financial discipline, and consistent execution across both properties.
• Lead initiatives focused on continuously improving member satisfaction and engagement across all clubs within the region. Develop and implement programs that align with the unique needs and preferences of the members, ensuring a consistently exceptional experience.
• Drive and align operational efficiency by identifying and implementing best practices across both properties.
• Oversee the development and execution of operating policies, standards, procedures, and service expectations across Club, HOA, and Residential Services, ensuring compliance with applicable laws, ordinances, permits, and approval requirements.
• Lead member experience research, including satisfaction and Top Box surveys, across both clubs and translate findings into actionable, department-level improvement plans.
• Coordinate with regional and corporate subject matter leaders in Finance, HR, IT, Security, Agronomy, Culinary, Wellness, Development, Construction, Legal, Membership, Sales, and Marketing to support the operating teams and resolve cross-functional priorities.
• Maintain a regular operating presence at both El Dorado and Chileno Bay and conduct structured reviews with each direct report covering operations, member and homeowner experience, staffing, financial performance, capital needs, risks, and key initiatives. Provide concise executive updates and action plans to regional leadership.
• Maintain a consolidated regional action plan with clear owners, due dates, and follow-up for material operational priorities across both properties.
• Lead recurring one-on-one and operating review meetings with the Club Managers, HOA leaders, and Regional Residential Services Director, with frequency based on business needs and active priorities.
• Establish a regional operating cadence that brings the direct reports together to align priorities, share best practices, address cross-property issues, and maintain accountability for agreed actions.
• Own regional operating performance and provide direct oversight of the operational and financial results for Club, HOA, and Residential Services across El Dorado and Chileno Bay.
• Cultivate and foster a high-performing work environment centered on skill development, succession planning, professional advancement opportunities, and exemplary performance management practices.
• Encourage a collaborative team culture that values open conversations and creates opportunities for professional growth within the operations team. Financial & Business Oversight
• Conduct monthly Profit & Loss reviews at both project and DLC levels, oversee quarterly budget assessments with DLC, and execute an annual review of budget and capital expenditures. Lead monthly business reviews evaluating labor productivity, payroll, and forecasting accuracy, ensuring financial decisions support both long-term asset preservation and outstanding member experiences.
• Provide executive oversight of the income statement, balance sheet, cash flow, operating budgets, capital budgets, forecasts, and major operational projects for the areas under the role.
• Ensure Club Managers consistently deliver expected standards across food and beverage, golf, sports and recreation, wellness, entertainment, member services, facilities, transportation, and other Club operations.
• Provide operational input into renovations, amenity planning, new facilities, project transitions, and development decisions that affect the long-term operation of either property.
• Coordinate with Membership, Sales, and Marketing on member onboarding, prospective member visits, Club positioning, programming, and operational readiness for new offerings. HOA & Residential Services Oversight
• Directly oversee the HOA leadership for El Dorado and Chileno Bay, ensuring appropriate governance support, budget discipline, community standards, infrastructure coordination, homeowner communication, and alignment with Club operations.
• Directly oversee the Regional Director of Residential Services responsible for El Dorado and Chileno Bay, ensuring consistent service standards, financial performance, staffing, homeowner communication, property management, concierge services, and coordination with each Club and HOA.
• Serve as the senior operating liaison among Club, HOA, and Residential Services leadership to resolve cross-functional issues and maintain a coordinated member and homeowner experience at each property. Governance & Board Participation
• Participate in the Chileno Bay Board of Directors as the senior operations representative, presenting operating performance, budgets, major initiatives, risks, and recommendations, and ensuring appropriate follow-up by the operating teams.
• Participate in the El Dorado Advisory Board as the senior operations representative, presenting operating performance, priorities, and recommendations and coordinating follow-up with the El Dorado leadership team.
• Coordinate preparation of operating materials for the Chileno Bay Board of Directors and El Dorado Advisory Board and maintain accountability for action items assigned to operations.
• Represent Discovery Land Company professionally with owners, boards, consultants, community leaders, and strategic partners, providing recommendations that support both immediate operational needs and long-term business objectives. Corporate Engagement & Departmental Champions
• Maintain close, ongoing participation in DLC corporate-wide initiatives, including KPI rollouts, SOP standardization, senior leader onboarding frameworks, and portfolio-wide benchmarking efforts.
• Partner directly with departmental champions at the corporate office to roll out and localize portfolio-wide programs across El Dorado and Chileno Bay.
• Support corporate leadership with property-level input on budget, pricing strategy, and workforce planning initiatives.
• Act as a two-way conduit between the corporate office and on-property teams, ensuring initiatives are adapted appropriately to local context while remaining aligned with portfolio-wide standards. Leadership & Culture
• Provide visible leadership across El Dorado and Chileno Bay by establishing clear expectations, promoting accountability, and ensuring both leadership teams consistently reflect Discovery Land Company's culture, values, hospitality philosophy, and commitment to excellence.
• Coach, mentor, and develop the Club Managers, HOA leaders, Regional Residential Services Director, and other senior operations leaders through regular one-on-one meetings, performance discussions, leadership assessments, and succession planning.
• Champion Discovery's DNA, Hallmarks, operational standards, and service philosophy by serving as a role model for leadership, professionalism, integrity, and member-focused decision making, and promote the sharing of best practices across both properties. Operational Excellence & Project Support
• Ensure Discovery operating standards, Standard Operating Procedures, safety initiatives, service expectations, and quality assurance programs are consistently implemented across El Dorado and Chileno Bay through the Club Managers, HOA leaders, and Regional Residential Services Director.
• Support renovations, operational transitions, and stabilization efforts by working closely with Development, Construction, Corporate Operations, and on-site leadership teams to ensure successful execution and operational readiness. Member Experience
• Protect and elevate the member experience by regularly reviewing member satisfaction trends, service recovery opportunities, programming, amenities, and operational touchpoints, ensuring every interaction reflects Discovery's personalized hospitality philosophy.
• Partner closely with Membership, Sales, Marketing, Residential Services, Golf, Wellness, Culinary, and Club Operations to ensure seamless collaboration and an exceptional end-to-end member journey, from onboarding through long-term engagement. Strategic Partnerships
• Collaborate closely with Corporate Operations, Human Resources, Finance, IT, Agronomy, Culinary, Wellness, Security, Development, Construction, and Legal to ensure both properties receive the necessary support and remain aligned with company objectives and strategic priorities.
• Participate in staffing strategies, operational planning, due diligence, and project development initiatives by providing operational expertise throughout every phase of the project lifecycle. QUALIFICATIONS AND EDUCATION

REQUIREMENTS:
• Bachelor's degree in Hospitality Management, Business Administration, or a related field required. MBA preferred. Minimum of ten years of progressive executive leadership experience within luxury hospitality, private clubs, destination resorts, or comparable lifestyle organizations.
• Experience overseeing Club Operations, HOA, Residential Services, and large-scale resort or residential communities is required, together with strong financial management experience across operating budgets, cash flow, capital projects, forecasting, and long-range planning.
• Demonstrated success leading multiple properties and senior leadership teams, with a strong track record of financial management, operational excellence, organizational development, executive coaching, and relationship management. SUCESS MEASUREMENTS:
• Success in this role will be measured through member and homeowner satisfaction, financial performance, Club and HOA operating results, Residential Services performance, leadership development, employee engagement, Board and Advisory Board execution, operating consistency, successful project transitions, safety performance, and the strength of the direct-report leadership team across El Dorado and Chileno Bay. PREFERRED SKILLS
• Executive Leadership – Commands credibility and influence across multiple properties, leadership teams, and stakeholders.
• Strategic & Commercial Acumen – Connects business strategy, operational priorities, and financial performance to deliver sustainable results.
• Judgment & Integrity – Demonstrates sound judgment, discretion, accountability, and uncompromising professional standards.
• Executive Communication – Communicates with clarity, confidence, and impact across all levels of the organization.
• Talent & Culture Leadership – Builds high-performing leadership teams and fosters accountability, collaboration, and organizational excellence.
• Stakeholder Influence – Develops trusted relationships and effectively navigates diverse cultures, perspectives, and business interests.
• Agility & Innovation – Leads through complexity and change while driving continuous improvement and organizational effectiveness.
• Service Excellence – Champions exceptional member experiences and uncompromising standards of quality and execution.
• Bilingual Capability – English and Spanish proficiency preferred

ABOUT US
El Dorado Golf & Beach Club is an exclusive, private golf and beach community set across a mile of stunning coastline along Mexico’s Baja California Peninsula. Located along the “Golden Corridor” that connects San Jose del Calo to Cabo San Lucas, El Dorado encompasses 520 acres of land boasting incredible desert landscapes and breathtaking beaches. As part of this community, members can experience vibrant amenities including a Jack Nicklaus signature golf course; resort pools and private cabanas; a state-of-the-art fitness and wellness center; private dining and culinary experiences; beach activities; and Discovery’s signature Outdoor Pursuits program. Chileno Bay Club is Discovery Land Company’s 1,200-acre residential resort community on the sparkling Sea of Cortez. With a backdrop of stunning mountains, this exclusive property is fronted by two miles of coastline renowned for the beauty of its beaches and the quality of its marine life. Secluded and romantic, private and secure, the community is just 30 minutes from Los Cabos International Airport. Developed with Discovery’s hallmark excellence and innovation, Chileno Bay’s world-class amenities include two championship golf courses, spectacular beach clubs, and state-of-the-art spa and fitness facilities. The authentically inspired residences range from luxurious villas and casitas to custom oceanfront estates, all designed to enhance a lifestyle of wellness and activities for the entire family. At El Dorado & Chileno Bay , our employees use their personal talent, passion, and resources to meaningfully integrate with diverse cultures and communities. All while providing the highest level of member and guest services and contributing to the creation of unforgettable experiences. For more information about our clubs, please visit: https://eldoradobeachclub.com & https://chilenobayclub.com Discovery Land Company is a U.
S.-based real estate developer and operator of private residential club communities and resorts with a world-renowned portfolio of domestic and international properties. The mission of Discovery Land Company is to create one-of-a-kind environments that provide individuals and families the freedom, security, and resources to learn, grow, and play in some of the most beautiful places in the world. For more information about our company, please visit: http://www.discoverylandco.com