People Services Delivery Director

Flex is the diversified manufacturing partner of choice that helps market-leading brands design, build and deliver innovative products that improve the world. A career at Flex offers the opportunity to make a difference and invest in your growth in a respectful, inclusive, and collaborative environment. If you are excited about a role but don't meet every bullet point, we encourage you to apply and join us to create the extraordinary. Flex intends to spin off its Cloud and Power Infrastructure segment into a new, independent publicly traded company, Axiom, with the spin planned for Q1 2027. If the intended spin occurs, this role will support Axiom, a company focused on critical digital infrastructure and delivering end-to-end power and thermal management solutions for AI data centers and other mission-critical applications. To support our extraordinary teams who build great products and contribute to our growth, we’re looking to add a People Services Delivery Director located in Guadalajara, North Campus Reporting to the Sr Director the People Services Delivery Director will act as Leader and owner of the HR shared services, running Axiom’s HR services receiving data & processes from other business units under several operations transition from a previous GBS model as well as lead the transition of those services into Axiom's own People Services organization among other activities. What a typical day looks like:
• HR shared services for the Axiom perimeter, roughly 32,000 employees across 17 countries, delivered through the hybrid GBS HR model.
• Service management of the Flex GBS HR TSA: scope, service levels, KPIs, volumes, issue resolution and cost, for the duration of the agreement.
• Exit of the GBS HR TSA within the expected six months, service by service and region by region, into the Axiom People Services model.
• Design and stand up of Axiom People Services: tiered support, case management and knowledge tools, process documentation, controls and the automation and AI roadmap for HR operations.
• Partnership with Payroll, HR Systems (Workday), Total Rewards, Global Mobility, Talent Acquisition, regional People leaders and Flex GBS HR across Mexico, India, China and EMEA delivery centers.
• Own day to day delivery of HR shared services to Axiom employees and managers: employee data administration, onboarding and offboarding, employee lifecycle transactions, HR helpdesk and case management, letters and documentation, and HR compliance support.
• Act as the single Axiom point of accountability for the Flex GBS HR TSA: manage the service schedule, volumes, SLAs and KPIs, run the monthly service review with Flex GBS HR, and resolve escalations.
• Validate TSA charges against the agreed FTE and cost schedule with Finance, and flag scope creep or gaps before they become disputes.
• Protect Day 1 service continuity: confirm processes, access, tools and hand offs are ready before cutover and run hypercare in the first weeks.
• Build and run the GBS HR TSA exit plan: service by service exit criteria, target dates within the six month window, staffing, knowledge transfer and systems readiness.
• Stand up the Axiom People Services organization: roles, coverage by region and language, tiered service model, case management and knowledge base, and the controls and segregation of duties required of a standalone company.
• Lead the transfer and integration of the employees moving from Flex GBS HR to Axiom, including team structure, goals, onboarding and engagement.
• Report exit status, risks and decisions through the People PMO cadence to the Chief of Staff, the Chief People Officer and the separation steering committee.
• Document and standardize HR processes end to end and remove manual steps through automation, self service and AI enabled support.
• Define and publish the People Services KPI framework (service levels, quality, cost per transaction, employee satisfaction) and use it to drive continuous improvement.
• Partner with HR Systems on Workday configuration, data quality and integrations that People Services depends on.
• Ensure data privacy, audit and compliance requirements are met in every country served.
• Partner with Payroll, Total Rewards, Global Mobility, Talent Acquisition and regional People leaders so hand offs between centers of expertise and People Services are clear.
• Operate as a trusted partner to the Chief of Staff, the People Leadership Team and Flex GBS HR leadership.
• Lead a multi country service team through a transition while keeping service levels steady.
• Influence outcomes across functions and with a third party service provider without direct authority.
• Balance operational rigor with pragmatism; make decisions at pace with incomplete information.
• Foster accountability, transparency, simplicity and continuous improvement in how services are delivered. The experience we’re looking to add to our team:
• Bachelor’s Degree finished in related field.
• 10 or more years of progressive experience in HR shared services, HR operations or global business services, including senior roles with multi country scope.
• Demonstrated experience leading an HR service delivery organization across the Americas, including Mexico, with tiered support and case management.
• Direct experience operating or existing a Transition Services Agreement, or standing up a shared services function, in a separation, carve out or acquisition.
• Track record managing SLAs, KPIs and service reviews with internal or external providers.
• Working knowledge of Workday and HR case management tools, and of HR process standardization and automation.
• Experience leading and developing teams across sites and time zones.
• Strong process and analytical mindset, comfortable with volumes, service metrics and cost per transaction.
• Clear written and verbal communication, able to run service reviews and executive updates.
• High judgment and discretion in handling confidential employee information.
• Ability to operate with ambiguity, set priorities independently and drive decisions to closure.
• Fluency in Spanish and English required. Additional languages valued given the global footprint.
• Proficiency with Workday, case management tools and executive reporting tools. What you’ll receive for the great work you provide:
• Competitive Salary
• Life & Medical insurance
• Christmas Bonus
• Food Coupons
• Saving Fund.
• Life Insurance KL08 Axiom is an Equal Opportunity Employer and employment selection decisions are based on merit, qualifications, and abilities. We do not discriminate based on: age, race, religion, color, sex, national origin, marital status, sexual orientation, gender identity, veteran status, disability, pregnancy status, or any other status protected by law. We're happy to provide reasonable accommodations to those with a disability for assistance in the application process. Please email accessibility@flex.com and we'll discuss your specific situation and next steps (NOTE: this email does not accept or consider resumes or applications. This is only for disability assistance. To be considered for a position at Axiom, you must complete the application process first).