Desktop Support Engineer
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Location:
Libramiento Arco Vial Working Model: 100% On site Working Days: Monday to Friday, 8:00
- 5:30 Saturdays 8:00
- 1:00
Key Responsibilities
• Providing technical assistance for hardware and software, troubleshooting issues, installing and maintaining systems, and assisting users.
• Installing, configuring, and upgrading, software applications, and drivers, sometimes involving deployment and management of devices
• Provide technical support and troubleshooting for hardware, software, and network issues.
• Install, configure, and maintain desktop and laptop computers, mobile devices, and peripherals.
• Assist with the setup and deployment of new equipment and software.
• Respond to support requests via phone, email, or in-person.
• Document and track issues and resolutions in a ticketing system.
• Train users on new systems and software as needed.
• Collaborate with other IT team members to resolve complex issues.
• Maintain an inventory of all hardware and software resources.
• Ensure security and privacy of networks and computer systems.
• Creating and maintaining user guides, FAQs, and knowledge base articles to support self-service troubleshooting and enhance user productivity.
Qualifications:
• Proven experience as a Desktop Support Specialist or similar role.
• Strong knowledge of Windows and Mac operating systems.
• Familiarity with remote desktop applications and help desk software.
• Excellent problem-solving and communication skills.
• Ability to work independently and as part of a team.
• Strong organizational skills and attention to detail.
• Relevant certifications (e.g. Microsoft Certified Professional) are a plus.
What we offer
• Life insurance
• Major Medical Expenses Insurance (extends to spouse and children under 25 years of age, if applicable).
• Minor Medical Expense Insurance.
• Savings Fund 13% (up to MXN $4,400 monthly)
• Food vouchers 10% (up to MXN $3,400 monthly)
• 30 days bonus
• 12 days of vacation in the first year, increasing by 2 as dictated by law. For latest updates, follow our page: https://mx.linkedin.com/showcase/hcltech-mexico/
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