Collections specialist
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Responsabilidades:
Gestionar y dar seguimiento a una cartera de clientes corporativos en la región LATAM. Reducir el porcentaje de cartera vencida y mejorar los indicadores de cobranza. Negociar acuerdos y compromisos de pago con clientes. Dar seguimiento a facturas pendientes y asegurar la recuperación oportuna de saldos. Resolver incidencias relacionadas con facturación, pagos y discrepancias en cuentas. Atender solicitudes, aclaraciones y disputas de clientes. Revisar condiciones financieras de contratos relacionadas con términos de pago, créditos y reembolsos. Elaborar reportes e indicadores de cobranza, antigüedad de saldos y riesgo de cartera. Trabajar en conjunto con equipos de Ventas, Finanzas y Operaciones para asegurar la correcta ejecución de procesos financieros. Identificar riesgos de cobranza y proponer acciones preventivas. Coordinar procesos de suspensión de servicios en casos de incumplimiento, conforme a políticas internas. Participar en iniciativas de mejora continua orientadas a optimizar procesos y reducir el DSO (Days Sales Outstanding).
Requisitos:
Licenciatura concluida en Administración, Finanzas, Contabilidad, Economía o carrera afín. Mínimo 5 años de experiencia en Cobranza Corporativa, Cuentas por Cobrar o Crédito y Cobranza. Experiencia gestionando clientes corporativos y cartera de alto volumen. Conocimiento de procesos de facturación, cobranza y administración de cuentas por cobrar. Experiencia en análisis financiero y elaboración de reportes. Dominio de Excel intermedio-avanzado. Experiencia trabajando con ERP o sistemas financieros. Inglés avanzado conversacional y escrito (indispensable).
Competencias:
Negociación y manejo de objeciones. Comunicación efectiva con clientes y equipos internos. Atención al detalle. Orientación a resultados. Capacidad analítica. Resolución de problemas. Ofrecemos $30,000 brutos mensuales. Prestaciones de ley. Desarrollo profesional en un entorno internacional. Exposición regional y colaboración con equipos globales. Zona: Miguel Hidalgo, CDMX
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