Implementation Project Lead – Field Service Software for SAP Business One

fentu builds fentuFSM, a field service management platform that integrates natively with SAP Business One. Our customers are service and equipment companies across the US, UK and Europe. They run their back office in SAP Business One and use fentu to dispatch technicians, run work orders and get paid faster. Most of our customers come to us through SAP Business One partners. You won’t implement SAP Business One itself. You’ll implement fentuFSM on top of it, so you need to understand how B1 is set up, how our integration talks to it, and how the B1 partners we work with operate. We’re a small team, so this is a role with real ownership. You’ll work directly with the director and our development team, and you’ll see every project from first demo to go-live. THE ROLE IN A NUTSHELL Part solution consultant, part project manager, part business analyst. You help win projects by joining demos and scoping, then deliver them: work out what the customer really needs, turn it into clear work for our developers, make sure it’s built right, and take the customer live. On projects delivered by our SAP B1 partners, you’re the fentu expert they lean on. WHAT YOU’LL DO Presales
• Join demos with prospects and partners, presenting fentuFSM in the context of their processes
• Run scoping sessions and turn them into scope and effort estimates for proposals Project delivery (fentu-led projects)
• Own customer projects from kickoff to go-live, using our methodology: blueprint → build → UAT → go-live
• Run requirements workshops until everyone shares the same picture
• Define and protect scope, and flag change requests early
• Write clear developer tickets, answer developers’ questions and test delivered features in QA
• Do standard configuration yourself (fields, workflows, forms, user roles)
• Keep customers updated and feed insights back to the product team Partner-delivered projects
• Advise our SAP B1 partners’ consultants on fentu best practice, blueprint decisions and integration setup
• Review partner blueprints and help troubleshoot during UAT and go-live
• You don’t deliver these projects yourself, but you share in their success via partner-delivery bonus WHAT WE’RE LOOKING FOR
• 3+ years in software, ERP or Field Service Management implementation or consulting
• At least 2 projects you led from requirements to go-live
• Working knowledge of SAP Business One: you can navigate the system and understand basic setup such as business partners, items, warehouses, sales orders, service calls, equipment cards and user-defined fields
• Exposure to the SAP B1 Service Layer: you understand how B1 exposes data through its API, and can read a request or response payload (e.g. in Postman) and explain what’s happening
• Understanding of how SAP B1 partners work: how they sell, implement and support B1, and where an add-on like fentu fits into their projects
• Comfortable presenting software to customers and running workshops
• Hands-on configuration experience in an ERP, CRM or FSM system
• Clear, confident written and spoken English
• Ownership: you follow things through without being chased NICE TO HAVE
• Worked at or with an SAP Business One partner
• Field service management or service module experience in B1
• Experience with integrations or middleware (field mapping, sync logic, error handling)
• Experience coaching or supporting other consultants or partners