Customer Success, Influencer
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What you'll do
• Own a portfolio of brand accounts and build relationships with the people running their creator programs.
• Lead onboarding, learn each client’s goals, and help them get started on the platform.
• Help clients launch campaigns, find creators, and manage feedback and deliverables.
• Track deadlines and follow up with clients, creators, and internal teams to keep work moving.
• Run regular client check-ins with clear updates and next steps.
• Spot issues early and take ownership of getting them resolved.
• Track account activity, identify clients who need support, and lead renewal conversations.
• Recognize opportunities to expand an account when our services fit the client’s needs.
• Share client feedback with our product team and help improve how we support customers. What we're looking for
• 2+ years in customer success, account management, or client services.
• Strong written and spoken English. You’ll work directly with English-speaking clients.
• Experience managing multiple accounts, deadlines, and conversations at once.
• Clear communication and consistent follow-through.
• Comfort leading client calls, handling difficult conversations, and solving problems.
• Someone who takes ownership and can work independently as part of a growing team.
• Experience with UGC, creator marketing, paid social, or ecommerce brands.
• Experience at an agency, software company, or marketplace.
• Familiarity with CRM tools and project management platforms like Monday.
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