Amazon Marketplace Support

We're a fast-growing performance marketing agency that manages tens of millions per month in direct-response ad spending for awesome direct-to-consumer brands. We work with disruptive brands, big budgets, and make crazy ideas come to life Our model is built upon the core values of Alignment and Transparency, which means that, unlike traditional agencies that win by charging huge retainers, Pilothouse wins by delivering huge results. Alongside our team of 180+ members spanning Media Buyers, Copywriters, Content Managers, Landing Page Developers, Content Creators, Email & SMS Coordinators, and CGC & Influencer Managers, we need an Amazon Marketplace Support to build, manage, and optimize Amazon advertising campaigns while supporting the day-to-day operations and growth of multiple Amazon accounts. You'll work closely with our Amazon Channel Leads, Marketplace Specialists, and Head of Amazon to turn account strategies into effective campaigns, uncover growth opportunities, and drive profitable performance.

REQUIREMENTS:
• At least 1 year of hands-on experience managing Amazon advertising campaigns through the Amazon Ads console.
• Strong understanding of Amazon advertising metrics, including ACoS, TACoS, ROAS, CPC, CTR, and conversion rate.
• Experience building and optimizing Sponsored Products, Sponsored Brands, and Sponsored Display campaigns.
• Working knowledge of campaign structures, keyword and product targeting, match types, bidding strategies, and placement bid adjustments.
• Experience with Amazon reporting tools, Brand Analytics, Search Query Performance, and third-party tools such as Helium 10.
• Proficiency in Google Sheets or Excel, with strong analytical and problem-solving skills.
• Understanding of Amazon listing optimization, SEO, and catalogue management.
• Familiarity with inventory forecasting, promotions, and Seller Central operations. ESSENTIAL QUALITIES:
• Highly analytical, with the ability to turn advertising data into actionable insights and optimization decisions.
• Detail-oriented and organized, with the ability to manage multiple accounts, priorities, and deadlines.
• Self-directed and proactive, with the confidence to identify issues, take ownership, and escalate risks when needed.
• Strong critical-thinking skills and the ability to understand the reasoning behind campaign structures and advertising strategies.
• Process-minded, with an interest in improving workflows and finding more efficient ways of working.
• A strong communicator who can clearly explain performance, campaign decisions, and recommendations to internal stakeholders.
• Curious and eager to experiment with new strategies, tools, and Amazon advertising features. THE DAY-TO-DAY:
• Build, structure, manage, and optimize Amazon advertising campaigns across Sponsored Products, Sponsored Brands, and Sponsored Display, with DSP campaigns where applicable.
• Monitor campaign performance and manage bids, budgets, keyword targeting, search term harvesting, negative keywords, and placement adjustments to improve ACoS, TACoS, ROAS, and profitability.
• Analyze search term, targeting, and placement reports to identify opportunities, reduce wasted spend, and improve campaign performance.
• Conduct keyword research and optimize Amazon product listings, including titles, bullet points, descriptions, backend search terms, and SEO.
• Support account strategy through audits, competitive analysis, opportunity assessments, and search share analysis.
• Manage day-to-day Seller Central operations, including catalogue health, promotions, variation structures, and inventory planning.
• Monitor inventory levels, flag replenishment needs, and support promotional planning for key events such as Prime Day and Q4.
• Prepare performance reports for Channel Leads, highlighting results, optimizations, potential risks, and recommended next steps.
• Collaborate with internal teams, including Amazon, DTC, social, and paid media, to support cohesive channel strategies.
• Document workflows, contribute to SOP development, and help improve the Amazon division's processes and tools. ABOUT THE POSITION This is a hands-on, execution-focused role for someone who genuinely understands Amazon advertising and enjoys working in the details of campaign performance. You'll spend time in the Amazon Ads console every day, so we're looking for someone who knows more than just how to launch campaigns. We want someone who understands why campaigns are structured a certain way, how targeting and bidding decisions affect performance, and how to use data to make smarter optimization decisions. You'll be supporting multiple Amazon accounts and working alongside experienced Channel Leads and the Head of Amazon, who oversee account strategy and client relationships. While this is not a client-facing position, your work will directly contribute to the growth and profitability of the brands we manage. Experience with Amazon DSP, Vendor Central, Amazon SEO, inventory planning, and catalogue management would be an asset. We're also interested in people who enjoy testing new approaches, documenting what works, and finding ways to make processes better. Whether you're an experienced Amazon advertiser or someone looking to take the next step in your Amazon career, we're looking for someone who takes ownership, enjoys solving problems, and is excited to grow alongside a team of Amazon specialists. ABOUT PILOTHOUSE We are focused on building a team of hustlers who are passionate about the Direct-To-Consumer space and who are eager to learn and grow. We push each other to do awesome work and encourage team members to bring even the wildest ideas forward. Team culture is everything at Pilothouse. We have regular check-ins to discuss industry trends and new opportunities. You'll work with a team that has decades of marketing experience who want to learn from you just as much as you will from them. ADDED BONUS These experiences would be great to have, but aren't necessarily required:
• Amazon DSP experience.
• Amazon Ads Academy certifications, such as Sponsored Ads, Amazon Ads for Retail, or Amazon Marketing Cloud.
• Experience managing multiple Amazon brands or accounts in an agency environment.
• Experience with Vendor Central and Amazon retail operations.
• Experience using AI tools such as Claude or ChatGPT to streamline workflows, analyze performance, and generate insights.
• Experience creating SOPs, documenting workflows, or improving internal processes. APPLICATION INSTRUCTIONS – friendly hint – don't miss this part ;) Along with your resume, please submit a cover letter and a brief explanation of why you are interested in this position. Feel free to include examples of Amazon campaigns you've managed, accounts you've supported, or results you've achieved that make you stand out. We appreciate your time and thank all applicants for their interest, but we will only be responding to shortlisted applicants. BENEFITS Perks for our online team members:
• Fun virtual events – we host company events to focus on fun and growth.
• Casual dress.
• Work from home.
• Flexible work schedule.