Delivery Lead

Mexico or Costa Rica | Remote | Full-time About Factorytalk Founded in Bangkok in 2004, Factorytalk specialises in software and consulting for GxP-regulated manufacturing. As a certified Tulip Delivery and Validation Partner for Life Sciences, we help international customers improve manufacturing operations. Our teams work across the Globe. Job highlights
• Lead Tulip delivery for global pharmaceutical customers.
• Combine customer delivery accountability with hands-on technical leadership.
• Help build our local Tulip delivery team as the business grows. The role We are hiring our first dedicated Tulip Delivery Lead in Mexico or Costa Rica. You will own project management and lead technical delivery for multinational pharmaceutical customers, from process discovery and solution design through validation, site rollout and handover. Working with Factorytalk's international specialists, you will guide technical decisions, contribute directly to delivery and build trusted relationships with global and site teams. As the business grows, you will help recruit, onboard and coach local colleagues.

Key responsibilities
• Own scope, budget, milestones, resources and risks; manage changes against agreed scope, deliverables and acceptance criteria.
• Be the primary delivery contact for customer programme/project leaders and site teams; report progress, resolve dependencies and escalate decisions early.
• Lead workshops with Manufacturing, Quality and IT to translate shop-floor processes into practical Tulip workflows and requirements.
• Coordinate integrations with ERP, laboratory and quality systems and production equipment, working within customer IT and security standards.
• Plan controlled releases, testing and risk-based validation with customer Quality; coordinate approval readiness, user training, go-live and support handover.
• Deliver local site projects and roll out global solutions using reusable software components, following agreed delivery standards and managing localisation through controlled change processes.
• Develop local capability through recruitment, coaching, knowledge sharing and effective collaboration with the wider Factorytalk team. What we are looking for
• At least 5 years in technical delivery, including leadership of MES or digital manufacturing implementations in pharmaceutical or biotechnology environments.
• Experience delivering for multinational organisations, aligning global sponsors and site teams across Manufacturing, Quality and IT.
• Proven ownership of customer commitments, budgets, scope changes and cross-functional delivery from requirements to production use.
• Technical judgement on application workflows, with practical integration and troubleshooting experience.
• Practical GxP and computer system validation experience, including risk-based testing, data integrity, traceability, change control and controlled releases.
• Strong spoken and written English for workshops, technical discussions and senior stakeholder reporting; confidence working across cultures and time zones.
• Experience coaching technical colleagues and working independently, with the motivation to help build a team.
• A degree in engineering, computer science or a related discipline, or equivalent relevant experience. Preferred experience Hands-on Tulip delivery or certification; electronic batch records, digital logbooks or operator workflows; multi-site rollouts; and professional Spanish. PMP, PRINCE2 or Agile qualifications are welcome. Tulip experience is welcome, not mandatory. Strong pharma/MES delivery experience is essential, and additional Tulip training will be provided.

What we offer
• Ownership of global pharmaceutical delivery and the opportunity to shape a growing local team as part of a company scaling globally.
• Tulip training, certification support and coaching from experienced international colleagues.
• Remote work within Mexico or Costa Rica. Salary and local benefits will be discussed during recruitment. Working arrangements You will work agreed hours aligned with US customer needs, with planned meetings across East and West Coast time zones and with our UK and Thailand teams. Occasional customer and team travel is required.

How to apply
Apply through this posting or the recruiter handling this vacancy. Send your CV in English, location and availability, plus a brief example of a pharma/MES project you led for a multinational organisation and your personal contribution. Please exclude confidential customer information.