Information Technology Specialist

Hace 12 horas
Ciudad de México GQ Global Media jornada
Role Description The Information Technology Specialist role is a part-time, on-site position based in Mexico City, Mexico. This role involves providing day-to-day technical support to end users, including diagnosing and resolving hardware, software, and network issues. The specialist will assist with maintaining network infrastructure, monitoring system performance, and implementing basic security practices to protect company data and systems. Responsibilities also include documenting support activities, escalating complex issues when needed, and collaborating with other IT team members to ensure stable and efficient IT operations. The specialist will interact regularly with internal customers, delivering clear communication and reliable service to support business productivity. Qualifications
• Candidates should possess strong Information Technology fundamentals and practical experience with common operating systems and business applications.
• Candidates should possess Network Administration skills, including basic configuration, monitoring, and maintenance of network devices and services.
• Candidates should possess Troubleshooting skills to diagnose and resolve hardware, software, and connectivity issues efficiently.
• Candidates should possess Network Security awareness, including safe access practices, basic security controls, and incident reporting.
• Candidates should possess Customer Service skills for clear communication, active listening, and professional support in user-facing situations.
• Relevant certifications (e.g., CompTIA A+, Network+, or equivalent) and experience in help desk or desktop support environments are beneficial.
• Ability to work on-site in Mexico City, manage multiple tasks, and collaborate effectively with cross-functional teams.
• Fluency in Spanish and working proficiency in English, along with strong documentation and organizational skills, are a plus.

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