Associate Support Analyst, Master Data

This position is only accepting applicants already located in Costa Rica Why WWT? World Wide Technology (WWT) strives to make a new world happen. WWT's work benefits clients and partners as much as it does its people and community across the globe. Founded in 1990, WWT brings together strategy, deep technical expertise and world-class partnerships to help public and private sector organizations design, build and scale intelligent AI, digital, cybersecurity, cloud and infrastructure solutions. Through its Advanced Technology Center (ATC), a collaborative ecosystem featuring state-of-the-art hardware and software, WWT enables clients and partners to conceptualize, test and validate innovative technology and then deploy solutions at scale using its global integration and distribution capabilities. With more than 14,000 team members and over 60 locations globally, WWT's culture, grounded in core values and leadership philosophies, has been recognized by Fortune® and Great Place to Work for its commitment to innovation, trust and creating a great place to work for all. WWT provides products and services to large enterprise, global service provider and public sector clients in up to 130 countries across six continents. Softchoice, a World Wide Technology company, supports commercial and SMB markets in the U.
S. and Canada. Want to work with highly motivated individuals on high-performance teams? Join WWT today What will you be doing? World Wide Technology, Inc. is hiring an Associate Analyst on the IT Master Data Management team. WWT is a global technology integrator and supply chain solutions provider. Through a culture of innovation, we inspire, build, and deliver business results, from ideas to outcome. You will work with a small sub-group of the team dedicated to resolving business and cross-IT team support issues, in a fast-paced environment within a larger dynamic team consisting of other Developers, Analysts, Data Stewards and Architects. You will utilize a broad range of cross-domain functional and technical skills across Supplier, Customer and Product master data. The position requires a self-starter capable of effectively managing their time, providing exceptional user support with timely and thorough communication, creating documentation on support issues and resolution steps, demonstrating a passion for learning, and embracing AI-forward thinking.

Responsibilities:
• Learn and understand WWT's business processes and how they relate to master data management
• Basic product knowledge and understanding of business processes that the team supports
• Ability to define root causes and potential solutions to routine stakeholder problems
• Apply a continuous improvement mindset to enhance current processes
• Monitor the team’s support queue, providing timely resolution to a wide range of user issues
• Assess the validity of inbound requests against established policy and guidelines
• Participate in the development and documentation of data maintenance processes
• Maintain clear and up-to-date statuses on requests and incidents
• Maintain open lines of communication with requestors
• Drive compliance to established data management policies, processes, and published Service Level Agreements (SLAs), while maintaining data accuracy and eliminating variability
• Create documentation around ongoing support issues and steps for resolution
• Use AI-tools like Claude, Devin, Copilot, etc. to experiment with creative ways to automate routine support issues and tasks ,

Qualifications:
• Bachelor’s (or higher) in computer science, Management Information Systems or Supply Chain, or other relevant educational experience
• 1-3 years’ experience in business analytics, data management, or any IT-related field
• Excellent personal presence with proven ability to work with all levels of management internally and externally
• Critical thinker with the ability to trouble-shoot complex problems
• Excellent written and verbal communication skills
• Highly responsible, team-oriented individual with strong work ethics and a self-starter
• Highly motivated and dependable with exceptional oral and written communication skills
• Experience with reading and troubleshooting SQL queries and basic PLSQL as well as Data collection and manipulation experience
• Exposure to Oracle or similar ERP system, ON (Tibco) EBX, Salesforce, ServiceNow, Claude, Copilot is preferred Additional

Requirements:
• Possesses a high level of  Acts ethically and is above reproach. Builds trust through their honesty, reliability, and authenticity. Possesses a strong concern for the needs of his/her colleagues. Takes tough principled stands even if they are unpopular. Meets commitments and keeps promises
• Demonstrates Self-control. Manages his/her impulsive feelings and distressing emotions and operates without any personal agenda. Stays composed, positive and unflappable even in trying moments. Thinks clearly and stays composed and focused under pressure
• Must be  Smoothly handles multiple demands, shifting priorities and rapid change. Is able to work collaboratively to get things done. Proactively seeks the advice and suggestions of peers, subordinates, and superiors. Adapts strategies and tactics to fit fluid circumstances. Is flexible in how he/she sees events
• Is  Demonstrates a positive mental attitude. Persists in seeking goals despite obstacles and setbacks. Operates from a hope of success rather than a fear of failure. Sees setbacks as due to manageable circumstances rather than a personal flaw
• Continuously Develops Others. Committed to the continuous process of education and development of self and colleagues. Acknowledges people’s strengths and accomplishments. Offers useful feedback and helps to identify others’ needs for future growth and improvement. Mentors and gives timely coaching that fosters an individual’s skills
• Able to Intuitively Understand the way people think and work. Understands the forces that shape views and actions of clients, customers, or competitors. Accurately reads an organizational and external reality
• Models Leadership  Articulates and arouses enthusiasm for a shared vision and mission. Leads by example
• Is a catalyst for  Recognizes the need for change and removes barriers. Challenges the status quo to acknowledge the need for change. Champions the change and enlists others in its pursuit
• Fosters Excellence in Communication. Is effective in give-and-take, registering emotional cues in attuning their message. Deals with difficult issues straightforwardly. Listens well; seeks mutual understanding and welcomes the sharing of information fully. Fosters open communication and stays receptive to bad news as well as good The well-being of WWT employees is essential. So, when it comes to our benefits package, WWT has one of the best.

We offer
the following benefits to all full-time employees:
• Health and Wellbeing: Combined Health Insurance (Dental and Vision), Employee Assistance Program, Wellness program
• Financial

Benefits:
Competitive pay, Profit Sharing, Life and Disability Insurance, Tuition Reimbursement
• Paid Time Off: PTO & Holidays, Parental Leave, Sick Leave, Bereavement
• Additional Perks: Employee Assistance Program, Employee Discount Program and more Note: This is not an all-encompassing list and should not be used as a complete description of the plan's benefits. We strive to create an environment where all employees are empowered to succeed based on their skills, performance, and dedication. Our goal is to cultivate a culture of belonging that encourages innovation, collaboration, and respect for all team members, ensuring that WWT remains a great place to work for all If you require accessibility accommodation(s) or adjustment during any stage of the hiring process, please let your WWT Recruiter know. The recruiter will work with you to understand your needs and help ensure an accessible experience throughout the interview process.