Payroll Specialist

Founded in 2015, Knit People is a global leader in business administration services, specializing in global entity management, corporate secretarial services, and comprehensive payroll and HR administrative support. With a mission to empower businesses by ensuring compliance across borders and supporting their global growth, we help companies streamline their operations while adapting to ever-changing regulatory landscapes. We currently support businesses across 40 countries and have offices in Canada, China, Malaysia, the Philippines, Indonesia, Thailand and Mexico. We are currently looking for a talented Payroll Specialist to join our fast-growing company. As our future payroll specialist, you will work closely with the accounting, sales and product teams to improve Knit's processes and ensure that all our customers have a fantastic experience Please note that this position is currently remote but will transition to an in-Office role. As the company moves to an in-office environment, the office will be located in Mexico City, Pay: MX$15,000.00
- MX$20,000.00 per month

Key Responsibilities
Client Onboarding & Integration Perform an audit of new clients' existing payroll setup to ensure everything is configured correctly and the transition to Knit is seamless. Manage the integration process for new clients, ensuring all necessary information is accurately collected, processed, and input into our system. Initiate pre
- and post-onboarding calls with clients to ensure all setup processes are completed correctly, and set clear expectations for the ongoing partnership. Payroll Management & Auditing Fully accountable for the payroll and auditing functions for clients within a geographic region, ensuring compliance with both regulatory requirements and internal standards. Responsible for scheduling and running payrolls for assigned clients, strictly following standard operating procedures. Perform quarterly and year-end audits, ensuring all payroll data is accurate, compliant, and archived properly. Maintain complete and accurate client profile notes and processing instructions for each client. Provide critical and accurate statutory information to clients in the area of payroll, including tax returns, using relevant resources and knowledge bases. Client Support & Relationship Management Provide ongoing support to clients by solving payroll-related problems and answering inquiries. Collaborate with clients to improve processes and provide them with best practices to enhance their payroll and HR functions. Act as the primary point of contact for client payroll concerns, ensuring timely and effective solutions. Internal Collaboration & Process Improvement Organize, coordinate, and/or participate in cross-departmental projects, including the development of internal help documentation, best practices, and workflows. Become an expert on the Knit software platform and a multi-country payroll compliance specialist, capable of teaching and guiding others on all functionalities and features. Provide input and collaborate on strategies to continuously improve the client experience and optimize internal processes. Work closely with teams across the organization to streamline payroll processes and proactively identify areas for improvement. Qualifications Proficient in both spoken and written English & Spanish, with excellent communication skills. 3-5 years of experience in full-cycle accounting or payroll analysis, ideally gained in a public accounting firm or payroll analyst role. Advanced proficiency in Microsoft Excel, including the ability to create working papers, reconcile discrepancies, and analyze complex data sets using formulas, VLOOKUP, basic pivot, etc. Exceptional organizational skills and meticulous attention to detail, with a strong ability to spot errors and inconsistencies. High degree of responsibility and the ability to work efficiently under pressure, adapting quickly in a dynamic and fast-paced environment. A bachelor’s degree in a related field is highly desirable.