Bilingual AV Support Engineer
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Location:
Mexico City, Mexico (100% On-site) Employment Type: Full-time Base Compensation: MXN $480,000 – $600,000 gross/year
About the Role
At EOS IT Solutions, we connect global enterprise leaders with world-class collaboration and IT services. We are looking for an experienced, on-site Tier 2 AV/VC Support Engineer in Mexico City to take full ownership of room uptime, deliver white-glove executive meeting support, troubleshoot complex AV signal flow, and support new corporate buildouts. What You Will Do:
• Act as the lead on-site technician resolving up to 99% of in-room AV/VC incidents under defined SLA response targets.
• Deliver high-touch, white-glove support for C-suite meetings, VIP sessions, and live/hybrid events (Zoom, Teams, Cisco).
• Perform methodical root cause analysis (RCA) on network-related call escalations and AV hardware faults.
• Manage vendor RMAs and escalate Tier 3 incidents via Cisco TAC cases.
• Mentor and guide Tier 1 technicians on inspection standards and AV signal path diagnostics.
• Partner with deployment teams on new office builds, hardware commissioning, quality control, and asset tagging. What You Bring (Must-Haves):
•
Experience:
3+ years in corporate AV environments covering break-fix troubleshooting, room readiness, and live corporate events.
• Hardware & Signal Flow: Working knowledge of AV/VC enterprise hardware (Cisco, Crestron, Extron, Shure, ClearOne, Q-SYS, or Dante audio networks).
• Communication: Full professional English fluency (B2+/C1) to seamlessly interface with executive users and international engineering teams.
• Field Readiness: Comfortable with hands-on physical integration, rack maintenance, and on-site hardware deployment. Transparent Hiring Process:
• Initial Recruiter Screening (Virtual)
• Technical Interview (60 min, Virtual) – Deep dive into AV/VC signal flow, hardware diagnostics, and scenario-based troubleshooting
• Engineering Leadership Interview (30 min, Virtual) – Strategic and operational alignment
• Formal Offer
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