Client Experience Specialist
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About Us
We are a U.
S.-based law firm with a professional support team in Mexico, serving clients throughout North America. Our commitment to excellence, integrity, honesty and client satisfaction drives everything we do. We are seeking a motivated Client Experience Specialist to join our Mexico City-based team. Position Overview In this role, you will serve as the primary point of contact for clients, ensuring they receive timely and accurate information about their legal matters. This position requires professionalism, discretion, and strong bilingual communication skills.
Key Responsibilities
• Respond promptly to client inquiries with professionalism and empathy.
• Coordinate communication between clients, attorneys, and legal assistants.
• Maintain client data accurately in the firm’s case management system.
• Follow the firm protocols to protect confidential legal information.
• Assist with case updates, document tracking, and client onboarding.
• Participate in virtual all staff meetings as required. Qualifications
• Bilingual English and Spanish – strong verbal and written fluency required.
• Minimum 1–3 years of customer service experience, preferably in a legal, professional, or corporate environment.
• Strong communication, organization, and problem-solving skills.
• Reliable internet connection and professional remote workspace.
• Ability to work in office in the future.
• Experience with CRM or case management systems is a plus.
Job Type
Independent Contractor Work
Location:
remote with the ability to move in office
Job Type
Full-time
Experience:
Client Service: 1-3 years (Required) Language: English and Spanish (Required)
Location:
• 08100, Agrícola Pantitlán, CDMX (Required) Work
Location:
Remote
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