Order Admin Senior
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Location:
Hybrid position in Guadalajara, Jalisco, Mexico.* Job Summary –
Customer facing services for a Region or specific Country. Telephone and email support for any inquiries from Customers or internal teams. Processing customer’s purchase order process and their accurate follow up. Day-to-day support activities and transactions for Indigo and non-Indigo areas, which could be any or all the following examples: Order management, training coordination, quoting, crediting, managing returns & replacements, administration and log relocations, cancellations, and Customer disputes. Technical
Skills:
Professional demeanor, initiative to work independently, but also ability to accept and follow instructions.
Fluently communicate in English and Spanish
Work closely with internal teams to identify system requirements
High level of communication in general
Able to meet client needs and offer the best solution.
Sensitive communication
Achievement of process knowledge and ongoing education based on implementation of transformational initiatives
Case documentation within assigned systems or platforms as per business requires
Achievement of Specific Schedules for coverage of assigned activities
Proficiency at Microsoft Office and Internet Browsers
Meeting Regional guidelines for achieving any legal requirements related to Quoting, Ordering, Post-Ordering and Invoicing matters
Following company's guidance on resolving basic system connectivity issues
Achievement of Key Performance Indicators as per activity assigned and as business demands in a timely manner and with high quality Certifications Needed:
Bachelor’s degree in finance, Business, Economics, Industrial Engineering or equivalent. Rajat Behl Talent Acquisition Lead E-Solutions E-Mail : Rajat.b@e-solutionsinc.com W: www.e-solutionsinc.com Offices in 35 countries with a global workforce in 150 countries Disclaimer: E-Solutions is an equal opportunity employer. We do not discriminate based on protected characteristics. EEO/AA/M/F/Vet/Disability. | Unsubscribe
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