Senior Customer Care Representative
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Gestionar de manera integral cuentas asignadas de alto volumen, desarrollando relaciones sólidas y estratégicas con los clientes.
Garantizar la correcta ejecución y seguimiento de embarques, anticipándose a incidencias y resolviendo problemáticas complejas de forma autónoma.
Asegurar un servicio eficiente y de alto nivel que contribuya a la retención, satisfacción y crecimiento sostenido de las cuentas.
Brindar atención personalizada y de calidad a clientes específicos.
Cotizar y analizar tarifas de navieras, aerolíneas, transportistas terrestres, NVOCCs, coloaders y agentes de la red en el extranjero.
Fomentar relaciones estratégicas a largo plazo con los clientes.
Resolver problemas y gestionar incidencias de manera rápida y eficaz.
Coordinar con otros departamentos para cumplir las necesidades del cliente.
Atender solicitudes y quejas, proporcionando soluciones oportunas.
Proponer mejoras en los procesos de atención al cliente.
Canalizar el feedback de los clientes para mejorar el servicio.
REQUISITOS DEL PUESTOLicenciatura en Comercio Exterior, Negocios Internacionales, Logística o afín (titulado).
Experiencia mínima de 2
- 3 años en el área de logística y atención al cliente.
Conocimiento en terminología de logística y procesos integrales de importación y exportación.
Manejo de paquetería Office.
Inglés Intermedio – Avanzado, Conversacional y Escrito.
Disponibilidad para trabajar tiempo completo.
ProactivoComunicación efectivaOrientación a resultadosPensamiento estratégicoHabilidades socialesSalario competitivo + Comisiones competitivo.
Prestaciones de ley y beneficios adicionales.
Horario de comida de 1:00 a 2:30 pm.
Oportunidad de crecimiento y desarrollo dentro de la empresa.
Ambiente de trabajo profesional y flexible.
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