Night Manager

About Four Seasons:
Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.
At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.
About the location:
On the stunning southern coast of Mexico's Baja peninsula, experience Cabo's Golden Corridor with Mexican chic and a cool Mediterranean vibe. In the heart of all the action, the coveted community of Cabo Del Sol is home to our modern hacienda-style village, with sparkling ocean views throughout. Create magical memories as hearts beat to the rhythm of Mexican music, art and culture – embraced by the warmth of our Four Seasons "familia."
Be a part of something truly special Join the team of Four Seasons Cabo Del Sol as
Night Manager
. On the stunning southern coast of Mexico's Baja peninsula, experience Cabo's Golden Corridor, ideally located between Cabo San Lucas and San José del Cabo. In the heart of all the action, the coveted community of Cabo Del Sol is home to our modern hacienda-style village, with sparkling ocean views throughout. Create magical memories as hearts beat to the rhythm of Mexican music, art and culture – embraced by the warmth of our Four Seasons "familia." This ultra-luxury ocean-front resort will include 96 beautifully appointed guestrooms and 61 Residences, Amenities will include three restaurants, five bars, three pools, an open-air fitness center designed by celebrity trainer Harley Pasternak, Spa with ten treatment rooms and relaxation oasis, and The Clubhouse. The Clubhouse is perched above the resort with sweeping Ocean views, and it is being designed as THE place to host spectacular weddings and events for up to 250 people. It will feature and event lawn for ceremonies, an indoor/outdoor ballroom, living room space for entertaining, and a bridal suite.
The management level for this position is:
Operations – Assistant Department Head
The role of the Night Manager
The Night Manager directly supervises the Front Office operation during the overnight shift, and further supports oversight of the entire resort during this time. This individual leads the team in a constructive and efficient manner in order to create and maintain the highest level of service consistent with Four Seasons Standards. He or she will require great enthusiasm and commitment in addition to an acute ability to problem solve.
Knowledge and Skills
At least 2~3 years of relevant work experience in Luxury Hotel.
2+ years of previous Rooms Division supervisory experience required.
Self-driven and a strategic resourcing professional.
Able to work independently and under pressure in a fast pace working environment.
Good team spirit, multi-tasking, cooperative with good communication and interpersonal skills.
Reading, writing and oral proficiency in both Spanish and English language.
Requires ability to operate computer equipment and office equipment.
Must be flexible with schedule - Able to work weekdays, weekends and holidays.
Great organizational skills.
Attention to detail.
Able to multitask and prioritize workload and projects simultaneously and efficiently.
Essential Functions
Manages the activities at the Front Desk / La Casona, during the overnight shift
Directs staff. Ensures communication and follow-up with day shift on any problems, guest requests or special requirements.
Frequently tours the hotel and monitors the activities of all other departments. Monitors their activities to ensure that standards are being met, staff is being supported and guest needs are being met.
Personally, handles all guest relocations according to established guidelines.
Resolves customer complaints from all areas of the hotel, handling all guest interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible; assists customers in all inquiries in connection with hotel services, hours of operations, key hotel personnel, in-house events, directions, etc. Responds to all guest requests in an accurate and timely manner. Interaction with guests will be in person and by phone.
Reviews late arrivals, next