Support Team Leader: Coaching
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United States Digital Space LLC in Mexico City is seeking a Support Team Manager to lead a team of Support Specialists (Tier 1-3) and balance hands-on leadership with operational oversight across ticket queues, escalations, and performance metrics.
You will coach, develop, and develop team members; drive continuous improvement; collaborate with cross-functional teams; and ensure high-quality support experiences while maintaining accountability in a fast-paced environment.