Support Team Leader: Coaching

Hace 7 días

distrito federal, México United States Digital Space LLC Jornada completa

United States Digital Space LLC in Mexico City is seeking a Support Team Manager to lead a team of Support Specialists (Tier 1-3) and balance hands-on leadership with operational oversight across ticket queues, escalations, and performance metrics.

You will coach, develop, and develop team members; drive continuous improvement; collaborate with cross-functional teams; and ensure high-quality support experiences while maintaining accountability in a fast-paced environment.