IT Sr PMO

DHL is the world's leading logistics company. We create a competitive advantage for our customers by delivering world-class logistics solutions through our warehousing, transportation, and integrated service capabilities on a global scale. Our people are our greatest asset. We are proud to be certified as a Great Place to Work®, fostering a culture that embraces diversity, collaboration, and continuous development. At DHL, you will find an environment that empowers your strengths, builds trust, and is guided by our values of respect and results. A world driven by logistics. A company powered by people.

The Senior Manager, IT PMO & Agile Transformation is responsible for leading the strategic Project Management Office (PMO) function across the IT organization, ensuring the adoption of standardized delivery frameworks, governance models, agile methodologies, and portfolio performance management practices. This role is focused on building and evolving a high-performing PMO organization rather than managing individual projects, driving consistency, transparency, execution excellence, and continuous improvement across the entire IT portfolio. The position will establish and govern enterprise delivery standards, Agile ways of working, portfolio metrics, tooling strategy, and organizational change initiatives while influencing leaders across IT and business functions. Reporting directly to the IT leadership team, this role will play a critical role in shaping the future operating model of technology delivery and digital transformation at DHL.

• Define, implement, and continuously improve the IT PMO strategy, governance model, policies, and delivery standards.
• Establish enterprise-wide project, program, and portfolio management frameworks.
• Create and govern standardized methodologies for waterfall, agile, and hybrid delivery models.
• Develop executive-level portfolio reporting, dashboards, and governance forums.
• Drive consistency in planning, prioritization, resource management, risk management, and benefits realization processes.
• Ensure project and program delivery practices align with strategic business objectives and IT priorities.

• Lead the adoption and scaling of Agile methodologies across the IT organization.
• Establish frameworks based on SAFe, Scrum, Kanban, and hybrid delivery approaches where appropriate.
• Develop Agile governance mechanisms that balance flexibility with accountability.
• Coach leaders, delivery teams, and stakeholders on agile practices and organizational agility.
• Drive cultural transformation initiatives that enhance collaboration, customer centricity, and delivery effectiveness.
• Ensure teams are effectively applying agile principles rather than treating methodologies as administrative controls.

• Define and monitor PMO KPIs and performance indicators across the IT portfolio.
• Establish metrics related to delivery predictability, value realization, velocity, resource utilization, quality, and stakeholder satisfaction.
• Drive data-driven decision making through meaningful portfolio analytics.
• Identify execution risks, delivery bottlenecks, and improvement opportunities across programs and initiatives.
• Present portfolio health and strategic recommendations to senior leadership and executive stakeholders.

• Own the PMO tooling strategy and ecosystem across the IT organization.
• Drive adoption and optimization of platforms such as Jira, Confluence, Azure DevOps, ServiceNow, AI-enabled productivity tools, and project portfolio management solutions.
• Ensure tools are leveraged to improve transparency, efficiency, collaboration, and delivery outcomes.
• Evaluate emerging technologies, automation opportunities, and AI capabilities to enhance PMO effectiveness.
• Lead continuous improvement initiatives focused on simplifying and streamlining project delivery processes.

• Influence senior stakeholders across IT and business functions without direct authority.
• Partner with IT leaders to improve organizational effectiveness, prioritization, and execution capabilities.
• Build strong relationships with executive leadership, business functions, and external partners.
• Lead organizational change management initiatives related to new processes, methodologies, tools, and delivery models.
• Mentor PMO professionals, Scrum Masters, Delivery Managers, and Project Managers across the organization.

• Bachelor's degree in Information