Cloud Network Administrator

As a Cloud Network Administrator, you will support the implementation, administration, automation, and ongoing operation of Epicor's global cloud networking infrastructure. You will help maintain the reliability, availability, performance, and security of enterprise network services supporting business-critical SaaS environments across Microsoft Azure, Amazon Web Services, and on-premises infrastructure.

• Support the implementation, administration, and ongoing operation of Epicor's global cloud and enterprise networking infrastructure

• Maintain the reliability, availability, performance, and security of network services supporting production SaaS environments

• Configure, monitor, and troubleshoot LAN/WAN environments, Palo Alto Networks firewalls, site-to-site and remote-access VPNs, load balancers, WAN optimization technologies, DNS, and other core network services

• Develop and enhance network automation solutions using Infrastructure as Code and configuration management tools such as Terraform, Ansible, Git, and similar technologies

• Participate in infrastructure deployments, migrations, upgrades, technology refresh initiatives, and other projects affecting global network environments

• Monitor network health, analyze performance trends, and recommend improvements that increase capacity, resilience, scalability, and operational efficiency

• Provide Tier 2 operational support, incident response, root cause analysis, and timely problem resolution for business-critical network infrastructure

• Participate in an on-call rotation supporting production environments

• Maintain accurate network documentation, operational procedures, infrastructure standards, and configuration records across global environments

• Collaborate with cloud, infrastructure, security, application, and vendor teams to design and deliver reliable networking solutions

• Identify opportunities to improve network provisioning, configuration management, and operational workflows through automation, standardization, documentation, and process improvement

• Strong understanding of enterprise networking concepts, including routing, switching, firewalls, VPN technologies, DNS, authentication, load balancing, and network security

• Experience supporting Microsoft Azure and AWS networking services, including virtual networks, VPN connectivity, load balancing, security controls, and highly available cloud architectures

• Working knowledge of Palo Alto Networks firewalls, enterprise monitoring tools, and network performance analysis in complex production environments

• Experience supporting highly available enterprise, SaaS, or large-scale cloud infrastructure

• Working knowledge of Infrastructure as Code principles and automation tools such as Terraform, Ansible, or similar technologies

• Familiarity with Git, pull request workflows, GitOps practices, and CI/CD pipelines used for infrastructure management

• Strong analytical, troubleshooting, and root cause analysis skills with the ability to resolve complex production issues

• Excellent verbal and written communication skills, with the ability to document technical solutions and communicate effectively with technical and non-technical stakeholders

• Strong organizational skills with the ability to manage multiple priorities in a fast-paced operational environment

• Ability to work independently while collaborating effectively within a global, cross-functional team

• Strong interpersonal skills with the ability to build productive working relationships across departments and with external vendors

• 5+ years of experience supporting enterprise network infrastructure

• 3+ years of experience supporting Microsoft Azure and/or AWS cloud networking environments

• Experience administering enterprise firewall platforms, VPN technologies, and network security solutions

• Experience supporting production environments requiring high availability and operational reliability

• Demonstrated ability to troubleshoot complex infrastructure issues, perform root cause analysis, and deliver timely resolutions

• Experience implementing or supporting network automation using Terraform, Ansible, or similar Infrastructure as Code frameworks

• Familiarity with Git-based source control, pull request workflows, and collaborative infrastructure management practices

• Ability to participate in an on-call rotation supporting business-critical production environments

• Bachelor's de