Bilingual Real-Time Scheduling
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Concentrix is seeking a Sr. Representative, Real Time Management - Bilingüal to oversee intraday staffing within a call center. You will ensure accurate schedules, monitor volumes, and escalate issues to maintain client expectations and scheduling standards.
The role emphasizes data-driven reporting, attention to scheduling details, and proactive communication with agents and the command center. English proficiency (B2) and Excel expertise are required.