Admissions Coordinator | Bilingual

Hace 4 días

puebla de zaragoza, puebla, México Pavago Jornada completa

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Description
Job Title: Admissions Coordinator | Bilingual (English & Spanish)

Position Type: Full-Time, Remote
Location: LATAM
Working Hours: U.S. Business Hours

About the Role

We are seeking a highly motivated and bilingual Admissions Coordinator to serve as the first point of contact for prospective students interested in career-focused training programs. This is a high-impact, inbound sales and enrollment role where you will guide prospective students through the admissions process, answer questions, explain program options, and help individuals take the next step toward their career goals.

The ideal candidate is a confident communicator, skilled at building rapport over the phone, and comfortable guiding conversations from initial inquiry through enrollment. You will support prospective students across both healthcare and skilled trades programs while ensuring an exceptional admissions experience.

ResponsibilitiesStudent Recruitment & Enrollment

Answer inbound calls from prospective students in English or Spanish.
Build rapport and establish trust with prospective students.
Identify each caller's goals, interests, and enrollment timeline.
Recommend the most appropriate training program based on student needs.
Guide prospective students through the enrollment process from inquiry to registration.
Close enrollments during the initial conversation whenever possible.

Program Advising

Explain program details, including curriculum, schedules, program length, start dates, and career outcomes.
Educate prospective students on available training opportunities across multiple campuses and programs.
Address questions and concerns clearly and accurately.
Help students understand program expectations and requirements.

Funding & Financial Guidance

Explain available funding and tuition assistance options.
Provide accurate information regarding:
- VA Education Benefits
- State Workforce Funding Programs
- Applicable Financial Assistance Opportunities
Help students understand the enrollment and funding process.
Ensure prospective students receive accurate information regarding eligibility and next steps.

Follow-Up & Lead Management

Follow up with prospective students who do not enroll during the initial conversation.
Maintain consistent communication until a clear enrollment decision is reached.
Track and manage prospective student pipelines.
Re-engage inactive leads when appropriate.
Ensure no qualified prospect is lost due to lack of follow-up.

Student Records & CRM Management

Maintain accurate records of all conversations, inquiries, and enrollment activities.
Update lead and student information within CRM and tracking systems.
Document notes, follow-up actions, and enrollment status.
Ensure data integrity and accurate reporting.

Campus Coordination & Student Onboarding

Coordinate with campus teams regarding start dates and seat availability.
Assist with enrollment paperwork and required documentation.
Ensure students understand next steps prior to program start.
Support a smooth onboarding experience for newly enrolled students.
Communicate effectively with internal teams to ensure enrollment accuracy.

What Makes You a Perfect Fit?

Naturally persuasive without being pushy.
Excellent listener who can uncover student motivations and goals.
Confident handling objections related to cost, timing, and uncertainty.
Strong customer service and relationship-building skills.
Highly organized and process-oriented.
Comfortable managing multiple conversations and follow-up tasks simultaneously.
Positive, energetic, and goal-oriented.
Passionate about helping individuals improve their careers through education.

Required Experience & Skills (Minimum)

Fully bilingual in English and Spanish (written and verbal).
Minimum of 2 years of admissions, enrollment, inside sales, or consultative sales experience.
Experience handling inbound phone inquiries and converting leads into customers or students.
Strong objection-handling and closing skills.
Excellent verbal communication and active listening abilities.
Experience using CRM, lead management, or call-tracking systems.
Strong organizational and follow-up skills.
Ability to work independently in a remote environment.
Reliable internet connection and professional home office setup.

Ideal Experience & Skills

Admissions or enrollment experience within vocational, trade, technical, or career schools.

Admissions Coordinator | Bilingual

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