Customer Service Rep | Nightshift | Tier lll

At Rapido Solutions Group, we connect fast-growing U.S. companies with top global talent. From Guadalajara and León, we create career opportunities that bridge Mexico and the U.S. logistics industry.

We value diversity, joy, and passion, fostering a dynamic workplace where people grow both personally and professionally. Our goal is to be the best place to work, offering wellbeing programs, social initiatives, and real career growth.

$23,000 MXN / month

• $500 MXN punctuality bonus
• 4% savings fund

Monday to Friday 00:00-08:00

The Customer Service Representative schedules deliveries, traces loads and responds to problems that arise during the day regarding pick-ups or deliveries.

• Perform prompt and complete data entry
• Enter accurate customer orders in computer system
• Monitor on-time performance for driver delivery and pick-up
• Prepare tracking reports
• Understand and abide by various customer requirements
• Understand the operations and rules of the various rail carriers and piers
• Communicate with Dispatchers to avoid any problems with loads or transports and resolve any issues that may occur
• Trace and monitor existing loads in the system to prevent problems from occurring
• Other duties as assigned

• Experience in intermodal transportation or import/export business preferred
• Excellent communication abilities, both written and verbal
• Excellent computer skills
• Ability to effectively multi-task when necessary
• Flexible; able to work in past-paced environment
• Ability to work independently and make informed decisions