TPL Scheduler | Remote

We're Hiring: TPL Scheduler (Remote - Chihuahua, Mexico)

Are you experienced in medical scheduling, patient coordination, or healthcare administration? Do you thrive in fast-paced environments and enjoy helping patients receive timely care? We want to meet you

Position: TPL Scheduler

Location: Remote (Chihuahua, Mexico only)

Schedule: Monday to Friday | 8:00 AM - 5:00 PM Pacific Time

Lunch: 12:00 PM - 1:00 PT

Employment Type: Full-Time

High School Diploma or equivalent required

English Level: Advanced (C1)

• Schedule new patient consultations, follow-up appointments, procedures, and diagnostic services
• Coordinate directly with patients, providers, law firms, case managers, and healthcare teams
• Manage high-volume scheduling requests while maintaining accuracy and exceptional customer service
• Document appointments, patient communications, and scheduling activities within EMR systems such as Epic
• Monitor outstanding scheduling needs and ensure timely patient follow-up
• Support continuity of care by collaborating with multiple departments

• 1-3 years of experience in Medical Scheduling, Patient Coordination, Healthcare Administration, or similar healthcare support roles
• Strong communication and customer service skills
• Excellent organizational and multitasking abilities
• Experience handling a high volume of appointments and patient interactions
• Knowledge of HIPAA and patient confidentiality standards

• Experience with Epic or other EMR systems
• Previous experience supporting Personal Injury (PI) or Third-Party Liability (TPL) patients
• Experience coordinating imaging appointments, procedures, or specialty care services
• Familiarity with healthcare scheduling workflows and insurance-related processes

We are seeking someone who is:

• Highly organized and detail-oriented
• Patient-focused and reliable
• Comfortable working independently and collaboratively
• Adaptable in a fast-paced healthcare environment
• Passionate about delivering exceptional patient experiences