Contract Operations Team Member

Position Summary / Role Purpose The Contract Operations (CO) Team is a global team within Takeda’s Global Legal Function that enables Takeda’s contracting process by delivering simplified, agile and reliable contracting support across Legal, Procurement, Finance, Data Digital & Technology (DD&T) and business stakeholders. The team supports accurate contract intake, review coordination, approvals, signatures, records, purchase enablement, issue resolution, user support, metrics and continuous improvement for Takeda’s enterprise contracting ecosystem, including CLM, SAP and DocuSign. The CO Team Member supports the end-to-end operational contracting process, including validating contract request information, coordinating Legal review where required, reviewing documents not requiring legal review, confirming use of Legal-approved templates and terms, managing contract records and metadata, supporting signature and purchase-order enablement, and helping business users navigate contracting workflows. The role requires strong functional knowledge of contracting systems and related source-to-pay processes, while partnering with technical teams to understand system configuration, integrations and technical delivery.

Deliver the end-to-end contracting process in an effective, efficient and user-focused manner, with emphasis on cycle time, accuracy, compliance and business continuity. Support accurate contract intake, routing, review coordination, approvals, signature enablement, contract activation, filing and purchase enablement through CLM, SAP and DocuSign workflows. Track and monitor contract-related metrics, service levels, queue volumes, aging, bottlenecks, data quality, issue trends and user‑experience feedback. Provide recommendations to improve contracting processes, contract performance, data quality and user experience in partnership with Legal, Procurement, Finance, DD&T, TBS and other impacted functions. Identify and document opportunities for refinement of contracting technology, workflows, notifications, search, reporting, signatory logic, data cleanup and integration performance. Escalate operational, legal, procurement, finance, system or integration issues to the relevant support group and coordinate practical interim solutions where appropriate to keep urgent business needs moving.

Process and review contract requests received from business stakeholders, ensuring data completeness, appropriate documentation, use of approved templates, and alignment with applicable Legal, Finance, Procurement, Delegation of Authority, signing authority and records requirements. Review contract submissions against Legal-approved template terms and playbooks, identify issues or deviations, and route matters to Legal reviewers or other subject matter experts when formal legal, policy or business input is required. Manage contract records, metadata, parent‑child documentation relationships, amendments, signatures, workflow status, approvals and supporting documentation to support auditability, reporting and downstream purchase‑order activity. Serve as a functional contracting‑system expert for Contract Lifecycle Management systems and related workflows, providing user guidance, triage, training support, queue management, troubleshooting and practical workarounds for known system limitations. Coordinate with Takeda Data, Digital & Technology team, CLM, SAP and DocuSign service teams to investigate and resolve workflow, integration, signature, approval, PR/PO, data, notification and access issues. Prepare, monitor and communicate relevant operational metrics, including request volumes, cycle time, queue aging, service levels, bottlenecks, issue trends, user feedback and enhancement priorities. Support continuous improvement by documenting recurring issues, enhancement requests, workaround needs, data‑quality gaps and user pain points, and by participating in user testing and release readiness activities. Provide strong customer service and maintain collaborative relationships with internal and external stakeholders through professional behavior consistent with Takeda policies, practices and values. Resolve, coordinate or participate in the resolution of complaints, urgent escalations and disputes involving requestors, purchasing, receiving, vendors, Legal reviewers, Procurement, Finance, DD&T and other applicable stakeholders.

Operational ownership mindset, creative thinking, practical problem solving and timely issue resolution in a high-volume contracting environment. Strong communication, user-support, presentation and consulting skills, including the ability to translate complex workflow or system issues into clear business guidance. Ability to identify and resolve potential issues or risks in contracting, including data‑quality, approval, signatory, workflow, integration and purchase‑enablement ris