Senior Customer Service Lead, SAP
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Gentherm México is seeking a Senior Customer Service Representative to lead the customer service team and ensure timely, accurate data flow from customers and smooth SAP transactions. You will supervise reps, address discrepancies, and coordinate with the SCP team for demand planning and launches.
The role requires expertise in ERP planning, SAP, and MRP/MPS, with a focus on continuous improvement in service levels, costs, and delivery performance within the Monterrey manufacturing context.