Senior AI Platform Engineer HexCore

The Role:

We are seeking a Senior AI Platform Engineer to own the core platform layer that powers every AI agent in production — from multi-tenant agent configuration and schema architecture, to data pipeline contracts, evaluation harnesses, and customer onboarding automation.

This role sits at the intersection of backend platform engineering, LangGraph-based orchestration, and AI evaluation systems. You won't just build features — you'll own the infrastructure that makes all features possible: the agent orchestration graph, the customer configuration schema, end-to-end conversation logging, automated eval pipelines, and the scripts that deploy new customers in under 30 minutes.

If you love owning systems that other engineers depend on, ship at high velocity across a wide surface area, and take pride in leaving codebases cleaner than you found them — we want to hear from you.

Responsibilities:

• Core Platform & Schema Architecture

  • Own and evolve the core platform repository — the central Python package implementing our modular agent architecture across orchestration, tools, state, retrieval, configuration, and extensibility layers.

  • Design and maintain customer configuration schemas including versioning metadata, lineage tracking, and component provenance fields aligned with our IP strategy.

  • Implement backward-compatible schema extensions and ensure all active customer deployments upgrade without breaking changes.

  • Enforce schema validation at all node inputs/outputs to prevent data drift across multi-tenant environments.

• Multi-Tenancy Architecture

  • Build and maintain cross-client isolation across customer configuration, persistent state, and RAG pipelines.

  • Implement multi-tenant tagging so conversation logs, eval datasets, and agent behaviors remain cleanly separated per customer.

  • Design config-driven deploy parameterization to enable new customer onboarding without code changes — configuration-only deployment model.

  • Ensure all platform changes are backward compatible — no code forking per customer.

• Data Pipelines & Conversation Logging

  • Own the end-to-end conversation logging system — unified schema, row format, conversation capture, and metadata persistence to PostgreSQL and S3.

  • Maintain and extend knowledge base ingestion pipelines: scraping, embedding, vector DB indexing, and retrieval validation for each customer deployment.

  • Define and freeze data contracts between capture specifications and implementation — so downstream analytics, fine-tuning, and eval all receive consistent, well-structured inputs.

  • Implement multi-tenant data tagging so every logged conversation is attributed to the correct customer, facility, and session.

• Eval Systems & Quality Gates

  • Own the eval suite end-to-end: scenario design, ground-truth dataset curation, automated scoring (F1, precision, recall), and regression CI gates.

  • Build and maintain LLM simulation test flows — parameterized test scenarios that exercise the agent across reservations, pricing, sizing, escalation, and context retention.

  • Instrument distributed tracing at the LangGraph node level — capturing token usage, latency per node, and score drift across deployments.

  • Implement eval suite parameterization so the same harness works across all customers with minimal configuration.

  • Define and enforce production-ready gates — eval score thresholds that must be met before any agent goes live.

• Onboarding Automation & Deployment

  • Build and maintain onboarding automation scripts that deploy a new customer in under 30 minutes: configuration templates, KB ingestion, eval suite setup, and run scripts.

  • Own deploy parameterization — all customer-specific values injected via config, never hardcoded.

  • Maintain platform sync across customer repositories — keeping shared platform code consistent without breaking customer-specific deployments.

  • Document and enforce the deployment SOP so any engineer can execute a new deployment without escalation.

• Reliability & Observability

  • Ensure all platform APIs meet latency targets (P95 < 1.5s for voice path) through profiling, caching, and async optimization.

  • Maintain structured logging at every critical path node — conversation start/end, intent classification, retrieval hits, booking outcomes.

  • Implement CI/CD gates th