Customer Support Administrator

Hace 4 días

Veracruz, sonora, México J-K Network Services Jornada completa
Overview

The firm, established in 2006, develops comprehensive freight forwarding services tailored to meet customer needs and provides high-quality, consistent services that exceed customer expectations.

Position: Customer Support Administrator

Industry: Logistic Company

Location: Binan Laguna

Work Schedule: Monday to Friday

Work Setup: On site

Salary: Php18,000-Php25,000

Benefits:

  • HMO
  • Government benefits
  • 13th Month Pay
  • Sick Leave
Qualifications
  • Bachelor’s degree holder
  • With at least 1-2 years of experience as a Customer Service Staff
  • Amenable to work in Technopark, Binan Laguna
  • Can attend face to face interview
  • Can start as soon as possible
Responsibilities
  • Handles daily back-office customer service operations, responding to client inquiries via email and phone
  • Ensures all customer requests are addressed in a timely, accurate, and professional manner
  • Provides support to team members by sharing product knowledge, best practices, and process guidance
  • Prepares and maintains reports on inquiry volumes, resolution times, customer feedback, and service trends
  • Acts as a key point of contact for escalated back-office customer concerns, working toward effective resolution
Recruitment Process
  • Initial Interview
  • Final Interview
  • Job Offer