Executive Director Client Service

About WPP Media

WPP is the trusted growth partner for the world’s leading brands. With exceptional talent, trusted data and intelligence, and world-class partnerships – all united by our pioneering agentic marketing platform, WPP Open – we help clients navigate change, capture opportunity, and deliver transformational growth. 

WPP Media is WPP's AI-driven media operating unit, bringing together media, data, and partnerships to deliver creative personalisation at scale. Connected through WPP Open and powered by Open Intelligence, clients see exactly where, how, and why their media investment is working.

For more information, visit wppmedia.com.

About WPP Media 

WPP is the creative transformation company. We use the power of creativity to build better futures for our people, planet, clients and communities. For more information, visit wpp.com. 

WPP Media is WPP’s global media collective. In a world where media is everywhere and in everything, we bring the best platform, people, and partners together to create limitless opportunities for growth. For more information, visit wppmedia.com 

At WPP Media, we believe in the power of our culture and our people. It’s what elevates us to deliver exceptional experiences for both our clients and each other. In this role it will be critical to embrace WPP & WPP Media’s shared core values: 

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• Be Extraordinary by Leading Collectively to Inspire transformational Creativity. 
  

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• Create an Open environment by Balancing People and Client Experiences by Cultivating Trust. 
  

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• Lead Optimistically by Championing Growth and Development to Mobilize the Enterprise. 
  

About Wavemaker: A Leading WPP Media Brand 

Wavemaker positively provokes growth for clients by reshaping consumer decision-making and experiences through media, content, and technology. Our name is both our mission and our method. We do our best work for brave brands and people who relish being challenged to go further and faster, together. 

Role Summary and Impact 

The Senior Director, Client Service Mexico is a critical leadership position within WPP Media Latam, specifically tasked with leading, driving, and safeguarding our most strategic client relationships operating within Mexico. Reporting directly to the Managing Director Mexico, you will be the operational and strategic anchor for our Mexican client portfolio, translating regional vision into localized excellence. 

This is a high-visibility, high-impact role requiring a seasoned business partner who can operate at the intersection of media strategy, business consultancy, and commercial management. You will lead the day-to-day client service engine in Mexico, ensuring that our clients receive cutting-edge media solutions (spanning offline, online, performance, programmatic, and commerce) that drive measurable business outcomes. As a cultural and operational leader, you will champion a high-performance, collaborative team environment, mentoring the next generation of media leaders in Mexico. 

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• Localized Client Leadership & Strategic Partnership
  

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• Executive Relationship Stewardship: Serve as the primary, senior-level trusted advisor for C-suite and senior marketing decision-makers within the Mexican client portfolio. 
  

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• Business-to-Media Translation: Deeply understand our clients' business models, category dynamics, and commercial pain points. Translate these challenges into innovative, business-building media strategies. 
  

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• Localization of Regional Vision: Tailor regional and global client roadmaps specifically to the nuances of the Mexican market, ensuring global strategies are successfully executed with local relevance. 
  

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• Thought Leadership & Innovation: Introduce Mexican clients to pioneering media trends, emerging local platforms (including Retail Media and local CTV landscapes), and advanced measurement frameworks. 
  

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• Commercial Growth & Business Acumen
  

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• Local Portfolio P&L Ownership: Manage the financial health, staffing allocations, revenue targets, and profitability of the assigned Mexico client portfolio. 
  

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• Organic Business Growth: Proactively identify opportunities to cross-sell and upsell WPP’s specialized services (including digital transformation consulting, advanced analytics, performance marketing, and content creation) to deepen client relationships and increase agency margin. 
  

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• Contract and Scope Management: Partner with the commercial and procurement teams to define, negotiat