Analista De Mercadotecnia Y Eventos – Soporte Comercial

Our client is seeking an organized and customer-centric Coordinador Comercial y de Soporte al Cliente to join their entirely remote team. This role is pivotal in ensuring smooth commercial operations and exceptional customer satisfaction post-sale. You will be responsible for managing client inquiries, coordinating with sales and support teams, processing orders, and resolving customer issues efficiently. The ideal candidate possesses excellent communication and problem-solving skills, a proactive attitude, and the ability to manage multiple tasks effectively in a virtual environment. We are looking for an individual who is passionate about providing outstanding customer service and supporting the sales team's success. This is a fantastic opportunity to contribute to a growing company while enjoying the flexibility of remote work.

Our client is seeking an organized and customer-centric Coordinador Comercial y de Soporte al Cliente to join their entirely remote team. This role is pivotal in ensuring smooth commercial operations and exceptional customer satisfaction post-sale. You will be responsible for managing client inquiries, coordinating with sales and support teams, processing orders, and resolving customer issues efficiently. The ideal candidate possesses excellent communication and problem-solving skills, a proactive attitude, and the ability to manage multiple tasks effectively in a virtual environment. We are looking for an individual who is passionate about providing outstanding customer service and supporting the sales team's success. This is a fantastic opportunity to contribute to a growing company while enjoying the flexibility of remote work.

• Serve as the primary point of contact for customer inquiries and provide exceptional support via phone, email, and chat.
• Manage and process customer orders, ensuring accuracy and timely fulfillment.
• Coordinate with sales representatives and technical support teams to resolve customer issues and requests.
• Maintain customer records and update CRM system with relevant information.
• Assist in preparing quotes and proposals as needed.
• Follow up with customers to ensure satisfaction with products and services.
• Identify opportunities to upsell or cross-sell based on customer interactions.
• Contribute to improving customer service processes and efficiency.
• Handle customer complaints and escalations professionally and effectively.
• Provide administrative support to the commercial team as required.

• High school diploma or equivalent required; Associate's or Bachelor's degree in Business or a related field is a plus.
• Proven experience