Bilingual Contact Center Supervisor: Lead
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DATAMARK, Inc. is seeking an experienced Contact Center Supervisor to lead our Customer Services team in delivering high-quality service. The role involves overseeing representatives, monitoring metrics, and coaching staff to ensure efficiency.
The ideal candidate will have 2+ years in contact center roles, at least 1 year in supervision, and fluency in two languages (including English). Strong communication and leadership skills are essential, with knowledge of interpretation services preferred.