AMS Functional Consultant – SAP CAR

## AMS Functional Consultant – SAP CARApplyremote type: Partially Remotelocations: Mexico City, Distrito Federal, Mexicotime type: Full timeposted on: Posted Todayjob requisition id: R-60659Who We AreAt Kyndryl, we run and reimagine the mission-critical technology systems that drive advantage for the world’s leading businesses. We are at the heart of progress; with proven expertise and a continuous flow of AI-powered insight, enabling smarter decisions, faster innovation, and a lasting competitive edge. For our people—Kyndryls—that means doing purposeful work that powers human progress. Join us and experience a flexible, supportive environment where your well-being is prioritized and your potential can thrive.The Role##

Key Responsibilities
### 1) Incident and Request Management (AMS)
* Analyze, diagnose, and resolve functional incidents related to SAP CAR, ensuring operational stability of retail processes.
* Handle incidents and service requests involving POSDTA, TLOG loading and reprocessing, sales, inventory, and data reconciliation processes.
* Validate correct data processing and integration between SAP CAR, SAP ECC/S/4HANA, and external POS or retail systems, identifying deviations and executing corrective actions.
* Manage tickets according to priority, business impact, SLA, and operational compliance within the AMS service model.### 2) Functional Analysis and Process Validation
* Review functional configurations and parameters in SAP CAR, ensuring alignment with retail business processes and data models.
* Evaluate data integrity, consistency, and behavior across CAR processes, validating functional logic, business rules, and processing sequences.
* Ensure correct end‐to‐end execution of retail processes supported by SAP CAR (sales, inventory, movements, POS).
* Document analyses, findings, root causes, implemented solutions, and preventive recommendations.### 3) Technical Coordination within the SAP Ecosystem
* Collaborate with ABAP, SAP functional teams, infrastructure, and database teams to resolve incidents with cross‐module dependencies.
* Coordinate technical adjustments resulting from incidents or changes, including configuration changes, data corrections, and CAR process adjustments.
* Ensure solutions are implemented in compliance with AMS governance, change management, and operational standards.### 4) Documentation and Operational Compliance
* Maintain up‐to‐date functional documentation, including SAP CAR configurations, processing flows, diagrams, critical parameters, test evidence, and operational guidelines.
* Prepare documentation required for audits, operational reviews, and internal control processes.
* Record recurring solutions, lessons learned, and best practices to strengthen the AMS knowledge base.### 5) Test, Change, and Release Support
* Participate in SIT/UAT functional testing related to SAP CAR, validating fixes, enhancements, data loads, and operational adjustments.
* Validate functional deliverables during release cycles, ensuring operational continuity of SAP CAR processes.
* Provide support during post‐release stabilization, monitoring POSDTA, TLOGs, batch processes, and data loads.### 6) Continuous Improvement within the AMS Model
* Identify optimization opportunities in SAP CAR processes, data flows, and business rules.
* Propose improvements aimed at increasing stability, performance, traceability, and functional control.
* Contribute to documentation, standardization, automation, and operational efficiency initiatives within the AMS service.Who You Are## Required Technical Knowledge
* Functional experience with SAP CAR, ideally including: + POSDTA + TLOG loading, reprocessing, and monitoring + Retail processes (sales, inventory, movements) + Data reconstruction and reconciliation + Integration with SAP ECC/S/4HANA and external POS systems* Understanding of SAP retail data models and transactional flows.
* Log analysis, data validation, and interpretation of processing results.
* Basic SQL knowledge (desirable).
* Familiarity with ITIL and AMS operating models.## Soft Skills
* Clear and effective communication with technical teams and business users.
* Strong functional analysis and structured troubleshooting skills.
* Organization, accurate documentation, and disciplined ticket follow‐up.
* Collaborative mindset when working with multidisciplinary teams.
* Results‐driven attitude with a focus on operational stability and continuous improvement.
* Effective time management and prioritization of incidents.## Education and Certifications
* Bachelor’s degree or engineering in systems, computer science, or related fields.
* SAP training or certification in SAP CAR (desirable).
* +5 years experience
* ITIL certification (desirable).## Experience
* Experience in SAP functional support within an AMS model.
* Proven experience supporting **SAP CAR*