Senior Zoom Virtual Agent Engineer
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At BairesDev®, we've been leading the way in technology projects for over 15 years. We deliver cutting-edge solutions to giants like Google and the most innovative startups in Silicon Valley.
Our diverse 4,000+ team, composed of the world's Top 1% of tech talent, works remotely on roles that drive significant impact worldwide.
When you apply for this position, you're taking the first step in a process that goes beyond the ordinary. We aim to align your passions and skills with our vacancies, setting you on a path to exceptional career development and success.
Senior Zoom Virtual Agent Engineer at BairesDevAs a Senior Zoom Virtual Agent Engineer, you will design, configure, and deploy intelligent chatbot and contact center solutions to elevate customer experiences. You will act as a trusted advisor to clients, translating business needs into seamless conversational AI and cloud contact center workflows.
What You’ll Do- Lead the design, configuration, and deployment of intelligent virtual agents and chatbot workflows.
- Architect and execute cloud contact center migrations and platform integrations.
- Develop and implement secure API integrations to ensure seamless connectivity between contact center systems.
- Partner directly with clients to gather business requirements and provide technical consulting throughout the deployment lifecycle.
- Optimize system performance and conversational flows based on user feedback and analytics.
- 5+ years of experience in Zoom Contact Center implementation or general CCaaS engineering.
- Proven expertise in deploying and configuring Zoom Virtual Agent and chatbot technologies.
- Strong hands-on experience with REST/JSON API integrations for contact center connectivity.
- Demonstrated experience in client-facing technical consulting and requirements gathering.
- Advanced proficiency in English.
- 100% remote work (from anywhere).
- Excellent compensation in USD or your local currency if preferred
- Hardware and software setup for you to work from home.
- Flexible hours: create your own schedule.
- Paid parental leaves, vacations, and national holidays.
- Innovative and multicultural work environment: collaborate and learn from the global Top 1% of talent.
- Supportive environment with mentorship, promotions, skill development, and diverse growth opportunities.
Join a global team where your unique talents can truly thrive and make a significant impact
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