FBS - Internal Trainer

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36337

Farmers– where ambition meets opportunity.

Farmers is known for more than its unforgettable jingle – it’s a team with a passion for purpose and making a real difference in people’s lives. Farmers employees deliver peace of mind when it matters most. The organization’s results-driven, high-performance culture thrives on creativity, accountability and bold solutions. Here, growth isn’t just a goal – it’s a way of life for both the organization and every individual on the team. Farmers employees tackle challenges head-on, learn from every experience and measure their impact on the customers who trust them.

Join usand help power the success of Farmers. As a team member, you’ll collaborate with Farmers’ award-winning workforce, benefit from a culture of innovation and support and contribute to their mission of delivering protection and peace of mind to millions of U.S. customers.

The Internal Trainer is responsible for the delivery of established learning solutions to enhance competencies and effectiveness of Service Operations audiences including supervisory and professional level learners. This position will leverage technical expertise to deliver effective training, and will plan and executes training and educational programs, including gathering and preparing all materials. The Internal Trainer will contribute to analyzing, designing, developing, delivering and evaluating learning and performance improvement solutions to close performance gaps. This role will also be responsible for business results generated through learning and performance improvement solutions and tools.

Facilitates Learning Solutions

• Deliver instruction and facilitate learning for all learning audiences by employing various learning delivery techniques and/or technologies.
• Influences positive behavior change in learners that drives business results by creating a positive environment for learning.
• Responsible for the oversight of trainees for the duration of training sessions.
• Provides feedback to trainees and their Supervisors.

Partnership with Stakeholders

• Partners with the business by participating in business activities such as team meetings, huddles, town halls to identify learning opportunities and improve results.
• Supports the execution of the business strategy through learning solutions.
• Participates with Service Ops Leadership and University personnel on continuous improvement initiatives.

Learning Solution Administration

• Takes ownership of the training delivery which includes class set up/tear down and prompt clear communication with support required to ensure consistent and positive learner experience.
• Understands and utilizes LMS in order to deliver on a seamless learning experience.
• Works closely with representatives from the business and other appropriate parties to coordinate the training schedule and all guest speakers/support resources.
• Leads Meetings on class results and employee performance with business leaders (includes reporting on performance metrics, behavior observations, and recommendations)

Cross Functional Collaboration

• Serves as a subject matter expert to support the creation and maintain relevancy of curriculum.
• Contributes on project teams in designing learning to share knowledge and provide creative ideas.
• Collaborates on program enhancements and leads projects for improved learning solutions.
• Conducts evaluations to analyze training activities, outcomes and make recommendations for improvement.

High School Diploma or equivalent High school diploma or equivalent required. Bachelor’s degree preferred in business, education, or related field.

• Two years’ experience of Learning & Development (L and D)/training, or equivalent technical expertise related to Learning and Development. Experience in training facilitation.
• Experience providing customer support
• 1 year of contact center experience
• Bilingual proficiency in English and Spanish required
• Experience in insurance or related field preferred
• Availability to work 5 days a week within a 7am-9pm CT window.

Benefits This position offers a competitive compensation and benefits package designed to support your wellbeing, growth, and work–life balance. While specific benefits may vary by country and employee level, offerings generally include competitive salary opportunities, performance-based bonuses, comprehensive benefits, and ongoing training and development resources.

Important Hiring Conditions and Disclosures

By applying for this posit