Property Operations Coordinator

Position Type: Full-Time, Remote
Working Hours: U.S. Business Hours

At Pavago, one of our clients is hiring a Property Operations Coordinator to support day-to-day property management operations, tenant communication, maintenance coordination, and vendor management across multiple markets.

This is a high-execution, hands-on operations role where you’ll serve as a key point of contact for tenants, property owners, and vendors while ensuring maintenance requests, work orders, property tasks, and documentation stay organized and on track.

If you’re bilingual in English and Spanish, have hands-on experience with Buildium and PropertyMeld, and thrive in fast-paced property management environments, this role is a strong fit.

Serve as a primary point of contact for:

• Tenants
• Property owners
• Vendors and contractors

You’ll:

• Handle inbound phone calls and emails
• Communicate professionally in both English and Spanish
• Respond to questions and requests promptly
• Provide updates on maintenance and operational issues
• Escalate urgent or complex matters to the appropriate stakeholders
• Maintain clear records of important communications

Manage maintenance requests from intake through resolution using:

• Buildium
• PropertyMeld

You’ll:

• Receive and document maintenance requests
• Triage issues based on urgency
• Create and assign work orders
• Dispatch appropriate vendors
• Coordinate scheduling and property access
• Track work order progress
• Follow up with vendors and tenants
• Ensure issues are properly documented and completed

Coordinate with maintenance vendors and service providers across multiple properties.

You’ll:

• Schedule repairs and service appointments
• Confirm vendor availability
• Coordinate access with tenants
• Track outstanding work
• Follow up until completion
• Escalate delays or unresolved issues
• Maintain accurate vendor and maintenance records

Support recurring day-to-day property management activities, including:

• Creating and assigning operational tasks
• Coordinating property inspections
• Scheduling showings and property access
• Preparing and sending late notices
• Supporting violation notices
• Assisting with lease renewal communications
• Coordinating move-ins and move-outs
• Keeping property records and systems updated

Maintain accurate information across property management systems.

You’ll:

• Update Buildium and PropertyMeld consistently
• Maintain tenant, property, vendor, and maintenance records
• Document communications and completed actions
• Follow established Standard Operating Procedures (SOPs)
• Maintain organized, audit-ready documentation
• Ensure operational tasks are properly tracked through completion

Help identify opportunities to make property operations more efficient.

You’ll:

• Identify recurring operational issues
• Flag workflow gaps
• Recommend process improvements
• Help standardize recurring tasks
• Improve follow-up and documentation processes
• Reduce avoidable errors and escalations

You:

• Are fluent in English and Spanish
• Have hands-on experience with Buildium and PropertyMeld
• Communicate confidently over phone and email
• Follow up consistently until issues are resolved
• Stay organized while managing multiple requests simultaneously
• Remain calm when dealing with urgent tenant or maintenance issues
• Have strong attention to detail
• Take ownership rather than waiting for constant direction
• Thrive in structured, fast-moving operational environments

• 2+ years of experience in property management, property operations, customer service, or a related role
• Hands-on experience with:
  • Buildium — required
  • PropertyMeld — required
• Fluent English and Spanish, both written and spoken
• Experience handling tenant, owner, or customer communication
• Strong phone and emai