Forward Deployed Engineering Senior

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xico, veracruz, México Softtek Jornada completa

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Forward Deployed Engineering Senior
Requirements Must haveExperience: 5+ years in forward deployed engineering, Release Train Engineer or Solutions Architect or a comparable enterprise applications role.Platform and domain expertise: Strong functional knowledge of Encompass Production Cloud and Vintrace, with an understanding of Wine & Spirits operations and farm-to-bottle processes.Agile and Jira: Practical knowledge of Agile principles and demonstrated experience managing Jira epics and user stories from discovery and refinement through testing, release, and post-release validation.Stakeholder leadership: Ability to manage competing priorities, facilitate decisions, influence without direct authority, and communicate with both business and technical audiences.Technical aptitude: Experience with integrations, APIs, enterprise data flows, reporting, testing, incident analysis, and cross-application troubleshooting.Communication: Strong written, verbal, facilitation, requirements definition, and executive communication skills.Core Competencies

Business and operational acumen
Product thinking
Structured problem solving
Collaboration and influence
Ownership and accountability
Continuous improvement

Success Measures

Clear, prioritized, delivery-ready backlog
Predictable flow from demand through release
Strong stakeholder engagement and adoption
Effective cross-team coordination
Faster issue resolution and fewer recurring incidents
Measurable value from portfolio investments

Nice to haveBachelor’s degree in Computer Science, Information Systems, Engineering, Business, Supply Chain, Manufacturing, or a related field.Experience with ERP, integration, analytics, reporting, or workflow platforms connected to Wine & Spirits Operations systems.Experience supporting regulated manufacturing, compliance, traceability, inventory, production, or supply chain processes.Experience working with distributed users, managed service providers, software vendors, and cross-functional delivery teams.Agile, Scrum, product management, Jira, ITIL, or relevant platform certifications.
Responsibilities The Forward Deployed Engineer (FDE) is the business-facing technology lead for the Wine & Spirits Operations application portfolio. The role combines product management, functional expertise, delivery coordination, and problem solving across Encompass Production Cloud, Vintrace, and connected enterprise platforms. Working with the Product Owner, business users, support teams, vendors, and IT delivery teams, the FDE converts operational needs into prioritized, delivery-ready work and supports solutions through release and adoption.Product and Backlog Management

Act as the day-to-day product management lead for the portfolio, partnering with the Product Owner on roadmap, value, and prioritization decisions.
Manage demand intake and backlog health, including prioritization, refinement, ownership, dependencies, and delivery status.
Translate business needs into clear epics, user stories, acceptance criteria, release objectives, and definitions of done.
Frame development activities by clarifying scope, business value, technical impacts, risks, data needs, and expected outcomes.
Communicate roadmap progress, delivery status, tradeoffs, risks, and decisions to business and IT stakeholders.

Agile Delivery and Jira

Apply Agile principles to enable iterative delivery, frequent business feedback, transparency, and continuous improvement.
Create and manage Jira epics, user stories, tasks, defects, acceptance criteria, links, dependencies, estimates, and workflow status through delivery.
Facilitate or support backlog refinement, sprint planning, reviews, demonstrations, retrospectives, and release planning.
Monitor blockers, aging work, cross-team dependencies, scope changes, and delivery risks, escalating issues as appropriate.
Maintain traceability from business objective and requirement through testing, release, and value realization.

Business Partnership and Functional Leadership

Build trusted relationships with winery, vineyard, distillery, supply chain, finance, quality, compliance, planning, and operational teams.
Lead discovery sessions, requirements workshops, process reviews, solution demonstrations, and prioritization discussions.
Provide functional expertise in Encompass Production Cloud, Vintrace, and farm-to-bottle processes, including winemaking, cellar, blend, bottling, distillery, inventory, compliance, traceability, planning, and reporting.
Recommend scalable and supportable solutions that balance business value, user experience, standardization, risk, and cost.
Define business processes, functiona

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