Director of Wellness

Fairmont Hotels & Resorts

Join a dynamic team and be part of a network of 90 spectacular properties, and 34 more in the pipeline, in 30 countries around the globe. Our properties are located from the beaches of Hawaii, to the unspoiled national parks of Canada, to the heart of London, to the deserts of the United Arab Emirates.

Fairmont Mayakoba is a luxury resort located in Mexico’s Riviera Maya, seamlessly blending tropical nature, mangroves, and white-sand beaches within an exclusive setting. Certified with the prestigious AAA Five Diamond Award, it offers 401 elegant guest rooms and suites, including beachfront and lagoon casitas, all featuring world-class amenities. The resort is thoughtfully designed with respect for the natural environment and local culture, delivering a perfect balance between modern luxury and ecotourism in a paradisiacal Caribbean setting.

About the Application Process:

At Fairmont, we want to bring out your highest potential. Shortly after applying, you will receive an email from our partner AssessFirst prompting you to create a profile and complete a questionnaire. This is a mandatory step for your candidacy to be considered as it enables us to explore your compatibility with this role and our culture of luxury excellence.

We are seeking a visionary Director of Wellness to lead our distinguished wellness initiatives at our luxury resort destination in Playa del Carmen, Mexico. In this strategic leadership role, you will develop, implement, and oversee premium wellness programs that cultivate exceptional physical, mental, and emotional well-being for our esteemed guests and valued team members. The ideal candidate will be a sophisticated leader committed to establishing a culture of refined wellness excellence while delivering measurable outcomes that reflect our commitment to luxury hospitality standards.

• Develop and execute a sophisticated strategic wellness program that aligns with our luxury brand positioning and addresses the refined health preferences of our discerning clientele and staff
• Lead and mentor the wellness team with excellence, providing professional development and performance guidance to ensure premium service delivery and operational distinction
• Design and implement curated wellness initiatives including bespoke fitness programming, personalized nutrition consultation, premium mental health support, and exclusive stress management experiences
• Establish partnerships with elite wellness vendors, luxury fitness facilities, distinguished healthcare providers, and renowned mental health professionals to enhance our exclusive program offerings
• Manage the wellness budget with precision, allocate resources strategically, and demonstrate exceptional return on investment for all premium wellness initiatives
• Analyze comprehensive wellness program data and performance metrics to assess effectiveness, identify emerging wellness trends, and provide sophisticated recommendations for continuous program refinement
• Communicate premium wellness program benefits and exclusive opportunities to guests and employees through sophisticated presentations, curated communications, and refined digital platforms
• Customize luxury wellness offerings to meet the distinctive needs and elevated preferences of our diverse, discerning clientele at our Playa del Carmen location
• Ensure full compliance with local health regulations and adherence to international best practices in luxury wellness program management
• Collaborate strategically with human resources, management, and departmental leadership to integrate wellness excellence into our organizational culture, policies, and guest experience
• Monitor guest and employee engagement and participation rates, implementing sophisticated strategies to maximize program adoption and foster sustained, meaningful participation

• 5+ years of professional experience in wellness program management, health promotion, or a related field, with demonstrated expertise in luxury or high-end market segments
• 3+ years of demonstrated leadership experience managing teams and organizational initiatives with measurable business impact
• Strong knowledge of health and wellness best practices, fitness programming, nutrition, and mental health support aligned with current industry standards and emerging trends
• Proven ability to develop, implement, and evaluate comprehensive wellness programs with documented ROI and business outcomes
• Excellent communication and presentation skills with the ability to engage diverse audiences and articulate wellness strategy to executive leadership
• Strong project management and organizational skills with the ability to manage multiple initiatives simultaneously while