Agente de Atención al Cliente Bilingüe

About the Role Our client, a leading company in the vibrant tourism sector, is looking for a bilingual Customer Service Agent to join their team in Cancún, Quintana Roo . This role is essential for providing outstanding support to a diverse clientele, ensuring memorable travel experiences. You will be the first point of contact for guests, handling a wide range of inquiries, reservations, and issue resolutions with professionalism and warmth. This is a fantastic opportunity to work in one of Mexico's most popular destinations and contribute to a company committed to excellence in hospitality. We pride ourselves on creating a positive and dynamic work environment for our employees.

• Respond to customer inquiries via phone, email, and in-person regarding bookings, services, and general information.
• Assist guests with reservations, modifications, and cancellations, ensuring accuracy and efficiency.
• Address and resolve customer complaints and concerns promptly, aiming for satisfactory solutions.
• Provide information about local attractions, activities, and transportation options to enhance the guest experience.
• Process payments and manage customer accounts, maintaining confidentiality and accuracy.
• Collaborate with other departments (e.g., operations, sales) to ensure seamless service delivery.
• Maintain a professional and courteous demeanor at all times, reflecting the company's brand values.
• Gather customer feedback to identify areas for service improvement.

• Proven experience in customer service, preferably within the hospitality or tourism industry.
• Fluency in both Spanish and English (written and spoken) is mandatory.
• Excellent communication and interpersonal skills.
• Strong problem-solving abilities and a customer-centric approach.
• Ability to remain calm and professional under pressure.
• Proficiency in using booking systems and standard office software.
• High school diploma required; additional certifications in tourism or customer service are a plus.
• Must be available to work flexible hours, including weekends and holidays.
• Reside in or be willing to relocate to the Cancún, Quintana Roo area.

• Competitive salary.
• Performance-based incentives and tips.
• Health insurance coverage.
• Opportunities for training and professional growth within the tourism sector.
• Employee discounts on travel and hotel accommodations.
• A dynamic work environment in a world-renowned destination.
• Paid time off and company holidays.
• Team-building activities and social events.