Air & Ocean Pricing

“We’re not in the shipping business; we’re in the information business” -Peter Rose, Expeditors Founder

Global supply chain management is what we do, but at the heart of Expeditors you will find professionalism, leadership, and a friendly environment, all of which foster an innovative, customer service-based approach to logistics.

• 15,000 trained professionals
• 250+ locations worldwide
• Fortune 500
• Globally unified systems

Scope of Position

To further develop the Air & Ocean productivity by closing business for both imports and exports, while contributing to profitability, keeping up with the marker conditions and adhering to the company policies and procedures.

Key Deliverables

• Proactively monitor the following key metrics to achieve the expected results:
  • Operational Effectiveness
    • Local origin and destination charges updated per quarter.
    • CHQ/RFQ  respond within 24 hours of due date.

General job responsibilities:

• Exemplify and Teach Our Culture, Mission and Goals.
• Follow the 10 Critical Success Factor.
• Contribute to build healthy cross-functional relationship and work environment, promote team spirit and cohesiveness in the department.
• Timely completion of 52-hour trainings per year (4.33 per month) and required trainings associated to the role.
• Own your self-development. Prepare, follow-up and execute on your personal development goals.
• Correct utilization of company’s resources.
• Timely escalation of issues to supervisor, manager or other subject matter expert such as compliance, accounting, etc.

Job responsibilities:

• Understand Expeditor’s general procedures and quality expectations (District Excellence).
• Understand the Air & Ocean pricing process per Expeditors’ Operational Performance Standards (OPS) and always be in the lookout for better practices to improve operational performance, efficiency and productivity.
• Understand and make sure Customer expectations are complied properly with Customer SOPs.
• Manage, maintain and respond to all quote requests via centralized pricing mailbox using the Quoting tool.
• Respond to quote inquires within 2 hours, and 100% quotes competed/presented within 24 hours. In cases where the request can not be fulfilled, informed the customer in a timely manner.
• Understand and execute in accordance to pricing import department’s systems and tools – to ensure best in class pricing, including but not limited to:
  • Quoting tool
  • Customer Approved List – Make sure all customers have updated and completed information.
  • Sales Pipeline
  • CRDM resource material
  • All Air & Ocean pricing  reports – related to OPS, OPA and Pricing(Refer to all available reports in AO Imports Automatic Internal Reports)
• Operational Effectiveness
  • SPOT/GAM/Network rates updated
  • Customer’s SOP – Transition initiate.
  • Perform consistently at the highest level, according to District Excellence expectation and standards (OPS).
• Service provider management
  • SPM reporting, tools and resources.
• Understand  the import process flow consistently be in the lookout for better practices to improve department’s pricing efficiency and productivity.
• Ensure all customer’s standards operating procedures are in place and updated in Expeditors’ Customer SOP database and execute pricing process accordingly.
• Ensure approved customer’s list is updated in a timely manner as part of the revenue recognition and set up of new and existing customers.
• Interact with customers and provide professional advice for different alternatives to facilitate their acceptance the quotes, increasing efficiency with sense of urgency, with out sacrificing quality work.
• Work in conjunction with the product management team to determine pricing margin guideline.
• Effectively track/trend of all quotes completed to be able to measure win/loss ratio/timeliness of the quotes.
• Review and update all quotes (SPOT/GAM/Network rates) and ensure to upload the latest version to each file in edoc.
• Customer Rate repository.

Air & Ocean Import Pricing Agent job responsibilities:

• Understand and execute according to all compliance requirements at all times. Following all applicable regulations for Expeditors and the US government – including but not limited to:
  • Trade compliance
  • Federal Maritime Commission (FMC)
  • In bonds
  • Importer Security Filing (ISF)
• Protect Air & Ocean finances, avoiding quote issues, by a correct execution while quoting with proper markups
  • 50% - Win ratio.
  • Revenue markup control.