IT Project Manager

Keenfolks is a Marketing Transformation Partner that operates as both a marketing agency and a technology company. Some engagements look like classic marketing transformation - content systems, brand campaigns, creative production at scale. Others are genuine technology builds - BI platforms on AWS Redshift, custom data pipelines, AI agent orchestration (Claude, GPT, Perplexity working together), automated content-generation stacks. We work with leading global brands including Mars, Reckitt, Nestlé, Coca-Cola, and Diageo.

This role owns day-to-day IT delivery for one of Keenfolks' long-term enterprise client engagements - Reckitt - run as an ongoing managed-services relationship against a defined monthly scope of hours and deliverables. You'll sit between the client's business and IT/technology stakeholders and our technical delivery team, responsible for keeping execution on scope, on budget, and on schedule. This is a hands-on delivery role for someone who thrives on structure, ownership, and steady account partnership - not a one-off project sprint.

• Own end-to-end delivery of the engagement, keeping work aligned with the agreed scope, monthly hours, and budget.

• Track and report team utilization and burn against contracted capacity, supporting account reporting.

• Identify scope creep, resourcing gaps, and delivery risks proactively, and upscale with clear options.

• Drive internal coordination across data/analytics, IT/technology, and strategy teams supporting the account.

• Demonstrate strong English communication skills at a C1 level, both written and spoken, with the ability to lead client meetings, present project updates, discuss technical topics, manage difficult conversations, and communicate effectively with senior stakeholders.

• Coordinate a cross-functional technical delivery team (developers, tech leads, and data analysts), assigning work, unblocking issues, and keeping sprints and roadmaps on track.

• Run Agile ceremonies (sprint planning, standups, retrospectives) and maintain current documentation: backlogs, status reports, and an account knowledge base.

• Manage transitions when staffing or scope changes, onboarding new team members and transferring institutional knowledge to protect continuity.

• Manage team capacity and resource allocation, ensuring the right technical profiles are assigned to each workstream and that capacity is effectively planned against project demand, priorities, timelines, and budgets.

• Monitor team utilization, workload, availability, and capacity requirements, proactively identifying resource constraints, risks, and staffing needs.

• Own project and capacity reporting, providing clear visibility into delivery status, resource utilization, timelines, risks, dependencies, financials, and overall project health.

• Establish and maintain IT project governance, including planning, milestones, RAID tracking, status reporting, stakeholder alignment, and follow-up on action items.

• Act as the primary day-to-day point of contact for client stakeholders across both business and IT/technology functions, managing expectations and surfacing risks early.

• Partner with account leadership on renewals, scope changes, and new proposals.

• Develop and maintain executive-ready status reports, dashboards, and project performance updates for both internal leadership and client stakeholders.

• 6+ years of experience in IT project management

• Project/program management experience in a digital, IT consulting, or agency environment, ideally on large or enterprise accounts.

• Experience working with D2C platforms, content platforms, loyalty programs, and platform analytics.

• Direct experience running ongoing managed-services or IT support engagements (recurring scope and hours), not only one-off project delivery.

• Strong stakeholder management skills, comfortable with both business sponsors and technical/IT teams.

• Working knowledge of Agile/Scrum; familiarity with Azure DevOps.

• Comfortable working with clients based in the USA across time zones, with distributed teams.

• Bachelor's degree in Business, Engineering, IT, or a related field (Master's a plus).

• PMP, PRINCE2, or Agile certification is a plus.

• Competitive salary and benefits package

• Hybrid work arrangement (2 days in the office, 3 days remote)

• Direct mentorship and learning opportunit