Workforce Forecasting

The Workforce Scheduler is a key member of the Customer Care Team, responsible for delivering data‑driven support to optimize operational performance. Lead forecasting, staffing, scheduling, reporting, and real‑time management activities for the Contact Center. Utilize and enhance monitoring and reporting tools to adjust staffing levels and distribute...

Puesto: Analista de ForecastingBuscamos:Un Analista de Forecasting / WFM que tenga experiencia en pronosticar la demanda de un-Centro de Contacto en qué horarios y para qué campañas. que tenga experiencia en:1 a 3 años de experiencia en Forecasting, WFM, planeación o dimensionamiento.Experiencia en Centro de Contacto / Call Center / PrioritarioManejo de...

The Nielsen Company is seeking an HR Workforce Planning Specialist to ensure the organization has the right talent and structure to meet future business goals. In this role, you will analyze workforce trends, build forecasting models, and collaborate with senior leadership to optimize our global human capital strategy.The ideal candidate will have 3+ years...

DoorDash Mexico is looking for an experienced Workforce Planner to join their support operations team in Ciudad de México. This role involves building scheduling models, forecasting staffing needs, and improving overall customer support efficiency.The ideal candidate will possess strong analytical skills, outstanding communication abilities, and a minimum...

International SOS is seeking a Workforce Planning Analyst to align staff capacity with 24/7 service demands across Mexico City, Philadelphia, and Singapore. You will develop detailed rosters, monitor budget adherence, and partner with senior leaders to optimize resource allocation.This role requires strong Excel and data-analytics skills, experience in...

About the Team:You will be a part of the Workforce Management  (WFM)) team which is a component of the Global Support and Integrity Operations (GSIO) organization. The primary role of this organization is to provide the best support for Dashers, Consumers and Merchants to maximize Customer retention while minimizing cost. We achieve this by creating...

Company DescriptionAt Nielsen, we are passionate about our work to power a better media future for all people by providing powerful insights that drive client decisions and deliver extraordinary results. Our talented, global workforce is dedicated to capturing audience engagement with content - wherever and whenever it’s consumed. Together, we are proudly...

About the Team:You will be a part of the Workforce Management  (WFM)) team which is a component of the Global Support and Integrity Operations (GSIO) organization. The primary role of this organization is to provide the best support for Dashers, Consumers and Merchants to maximize Customer retention while minimizing cost. We achieve this by creating...

About the Team:You will be a part of the Network Operations Excellence (NOE) team which is a component of the Global Support and Integrity Operations (GSIO) organization. The primary role of this organization is to provide the best support for Dashers, Consumers and Merchants to maximize Customer retention while minimizing cost. We achieve this by creating...