Merchant Operations Team Lead: People

Company Description We’re Checkout.com. You might not know our name, but companies like eBay, Spotify, Klarna, Uber, and Sony do, because we’re behind many of the digital experiences you use every day. We are where the world checks out, enabling over 10 billion transactions yearly for more than one billion global shoppers. Whether you want to book a...

Checkout.com in Mexico City is seeking a Team Lead, Merchant Operations to coach and develop roughly seven specialists across Merchant Care and Merchant Configuration, guiding performance against SLOs and SLAs while championing a high-performing, inclusive team.You will partner with analysts and stakeholders, manage escalations, and ensure readiness for...

Job DescriptionAbout the roleThe People Solutions Advisor Lead provides manager-of-managers leadership for the People Solutions Advisor service.The role is accountable for collective service outcomes across these clusters. Approximately 2-4 People Solutions Advisor Cluster Leads report directly into the role. Each cluster comprises around 12–20...

We are Daimler Financial Services Mexico, a branch of the Daimler Trucks group, and we offer financial solutions that adapt to the needs of our distributors, clients, and market. With over 25 years in Mexico, we have focused on building an excellent reputation of service; and to achieve that, we have relied on technological innovation, digital evolution, and...

CNX is seeking a Team Leader, Operations in Mexico City to supervise a group of call center associates and drive performance through coaching and accountability.You will monitor attendance, coach for improvements, and ensure KPIs and contractual targets are met while maintaining effective communication and escalation handling. This role requires a flexible...

TELUS Digital is seeking an Operations Team Leader CX Operations to supervise a team of representatives delivering customer support. You will monitor calls/emails, drive KPI achievement, and maintain quality assurance while coordinating with the client and handling escalations.The role requires on-site availability and flexibility to work from home as...

IntegrAI is seeking the first People + Ops hire to design and own people, payroll, benefits, and office operations in Mexico City. You will report to the CEO and help scale a 24-60 person company with hands-on execution.You’ll build recruiting, onboarding, payroll processes, benefits administration, labor compliance, and office operations, partnering with...

Concentrix in Mexico City Downtown is seeking a Team Leader, Operations to supervise a group of call center associates, coach performance, and ensure KPI targets are met through motivation and accountability.You will monitor attendance, provide escalation support, lead team meetings, organize activities, and mentor staff while upholding company policies and...

Fanatics is building a leading global digital sports platform. We ignite the passions of global sports fans and maximize the presence and reach for our hundreds of sports partners globally by offering products and services across Fanatics Commerce, Fanatics Collectibles, and Fanatics Betting & Gaming, allowing sports fans to Buy, Collect, and Bet. Through...