GBS Hub Leader, Mexico City

## GBS Hub Leader, Mexico CityApply: Tultitlan-Tepalcapa: Full time: Posted Today: End Date: October 14, 2026 (13 days left to apply): R-517Life tastes better with ice creamWith 19.000 expert ice cream colleagues and iconic brands like Wall’s, Cornetto and Ben & Jerry’s, loved in 76 countries, we are the world’s largest Ice Cream company leading the industry. We create iconic ice cream brands that are part of everyday life, bringing moments of joy to millions of people around the world. Everybody loves ice cream. And as the world’s biggest pure‐play ice cream company, we have the scale and ambition to make a real difference. What truly sets us apart is how we work.
We move fast and keep things simple. We turn ideas into action, trust people to take ownership, and work as one team to win together with integrity. Our culture is high‐performance, collaborative and focused on getting things done.
We’re curious and ready for what’s next. We embrace digital, use data to make better decisions, and keep learning, including how AI can help us work smarter and serve consumers better.Scope: Regional AmericasReports to: GBS Operations and Strategy Lead

Location:
Mexico City, MexicoTerms &

Conditions:
Local terms ## ABOUT GLOBAL BUSINESS SERVICES: A hub for future-fit capability, expertise and superior solutions to unlock speed, simplicity and operational agility.This is your chance for a ‘once in a lifetime’ career experience, playing a part in the creation of a fully independent, new Ice Cream organization. As part of this set-up, Magnum Ice Cream will establish a future-fit and innovative GBS organization, partnering with multiple business functions across a global footprint to optimize processes, unlock business savings, and operational efficiency.
The GBS organization will partner key business functions including Finance, Enterprise Solutions and Information Technology, Procurement, Supply Chain, HR, Marketing, Customer Development and Sales, and Sustainability. A significant proportion of GBS roles will be based in our Global Hub in Pune, India, with supporting spokes to be established in the Americas and Europe.JOB PURPOSE:In this role, you will be responsible for defining, designing, growing and implementing the Regional Hub for GBS for Magnum Ice Cream in Mexico City. Reporting to the GBS Operations and Strategy Lead, you will be part of the definition of the organizational blueprint and delivery pillars to be facilitated from Mexico City and will ensure sufficient and timely onboarding of employees, processes, tools and systems. This is a unique opportunity to be part of a new greenfield GBS hub, which will require a “hands-on” approach throughout.
Once established, you will be the internal and external face of the hub, and will be responsible for establishing a culture of continuous improvement, ensuring customer/client centricity and operational excellence to deliver best-in-class services, achieve financial cost targets, and maintain regulatory and quality compliance.
The role holder will also be part of the Global and Local leadership team, responsible for representing the hub/Magnum Ice Cream with key stakeholders including local authorities.

KEY RESPONSIBILITIES
* Supporting the define, design, build and implementation phases of the organizational blueprint for the Hub in including leadership of all relevant project and operations activities.
* Work closely with the functions and Global Process Owners / Functional Service Leaders to improve processes and ways of working (e.g. through automation) to unlock simplicity, speed and agility to better serve Magnum Ice Cream customers/clients.
* Deliver continuous improvement, underpinned by a robust problem solving and knowledge management methodology, establishing relevant KPIs to deliver exceptional performance, striving for excellence in day-to-day operations.
* Be a key representative for the Magnum Ice Cream GBS Hub, including maintaining positive relationships with key stakeholders including local authorities.
* Be responsible for quality and regulatory compliance, and lead related improvement projects.
* Recruit and build a best-in-class GBS hub organization, including on-going talent development and line management.
* Be a member of the GBS Leadership Team, engaging in wider agenda to steer, challenge or drive overarching strategy-into-action, specifically supporting to map key deliverables, dependencies, opportunities and risks within the hub.
* Support to lead/manage related transformation projects
* Budget and cost management related to transition and/or hub activation
* Line management including direct reports and dotted lines WHAT YOU NEED TO SUCCEED:Must have:* 10+ years leading GBS / shared services hubs or operating organizations with cross domain experiences
* 5+ years in a senior management position, leading 100+ individuals
* Advantage:
* Experience in product management / sup