Services Business Operations Manager

This role has been designed as 'Hybrid' with a requirement that you will work on average 2 days per week from an HPE office.

Hewlett Packard Enterprise is the global edge-to-cloud company advancing the way people live and work. We help companies connect, protect, analyze, and act on their data and applications wherever they live, from edge to cloud, so they can turn insights into outcomes at the speed required to thrive in today's complex world.

Our culture thrives on finding new and better ways to accelerate what's next. We know varied backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good. If you are looking to stretch and grow your career our culture will embrace you. Open up opportunities with HPE.

Oversee global services operations team supporting many aspects of HPEN Services business. Develop and manage processes, customize tools for maximum efficiency and support integration efforts with a focus on systems, tools and processes.

• Manages area(s), customer(s), or team(s) of the company employees with well-defined, limited scope, including directing daily work activities/priorities, people recruitment and development, cost management, and direction-setting within the area of responsibility.
• Coaches and mentors employee direct reports.
• May coach and mentor non-direct reports as needed.
• Manages Focal Point Review (FPR) process for the company employees.
• Manages team and individual performance.
• Advise management and peers on matters of importance to area(s) of responsibility.
• Propose/influence direction-setting.
• Assigns responsibilities, provides direction, leadership, and coaching, removes barriers as needed to enable direct reports to execute their roles and achieve objectives and goals.
• Creates a working environment that is conducive to individual growth, high performance, is challenging and rewarding.
• Achieves diversity and other HR goals.
• Establish and manage relationships with customer subject matter experts and appropriate customer management, with an objective of maintaining and building the business.

• Bachelor's degree in Computer Science, Engineering, Business or related field or equivalent work experience.
• May hold Master's or advanced degree in related field.
• Typically 8+ years of relevant experience.

• Workforce management/development. (developing)
• Leadership. (developing)
• Influencing Others.
• Escalation management, customer relationship-building.
• Knowledge of Corporate capabilities and outsourcing industry norms.
• Business Analysis and Planning.
• General Financial Management/Cost Management.
• General Project Management.
• In-depth understanding of technology in direct responsibility.
• General understanding of related technologies. (developing)
• Knowledge of industry and market trends.

HPE is committed to creating an inclusive and accessible workplace and encourages applications from all qualified individuals, including those with disabilities. If you believe you require accommodation during any stage of the application or interview process, please submit your request by completing our secure form linked here. Note: This option is reserved for applicants needing assistance/reasonable accommodation related to a disability.

• Health & Wellbeing We strive to provide our team members and their loved ones with a comprehensive suite of benefits that supports their physical, financial and emotional wellbeing.
• Personal & Professional Development We also invest in your career because the better you are, the better we all are. We have specific programs catered to helping you reach any career goals you have - whether you want to become a knowledge expert in your field or apply your skills to another division.
• Unconditional Inclusion We are unconditionally inclusive in the way we work and celebrate individual uniqueness. We know varied backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good.

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Services

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HPE is an Equal Employment Opportunity/ Veterans/Disabled/LGBT employer. We do not discriminate on the basis of race, gender, or any other pro