Customer Success Manager
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Position Objective: Plan, Manage and Control the operation of all pilots in Mexico, as well as the development of projects, strategic and operational objectives, with a focus on Internal/External customer satisfaction. Strengthen and promote the development of strategies to growth the business in the market.
Responsibilities:
- Establish work plans for the areas under your responsibility according to the company's objectives.
- Review, analyze and improve the performance metrics of the areas in charge.
- Attention and follow-up to cases that require personalized attention.
- Review, control and carry out strategies that lead to compliance with the established objective.
- Provide continuity to skill growth to the customers.
- Periodically present results and action plans.
- Identify opportunities and participate in projects that allow us to achieve the mission, vision, values, policy and quality objective.
Desired skills:
- College degree.
- Advanced English.
- Customer Success Manager with 3 years of experience in Trainer, Implementation and Monitoring of Projects.
- Automotive (engines, mechanical) knowledge.
- Training experience.
- Willing to travel up to 2 weeks a month.
- Good communication skills, friendly and personable while being a quick learner.
- Written English and Spanish mandatory.
- Heavy duty mechanical knowledge.
Mid-Senior level.
Employment typeFull-time.
Job functionCustomer Service in the Software Development industry.
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