Front Office Leader – Elevate Guest Experience
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Mama Shelter Mexico City (La Roma) is seeking a dynamic Head of Front Office to lead and coordinate the Front Office team, ensuring warm, personalized guest experiences 24/7. You will recruit, train and supervise staff, act as the department spokesperson, and maintain strong links with management.
You will also drive guest satisfaction by resolving issues and contributing to service marketing and events. As a leader, you will foster a culture of excellence, develop talent, and optimize occupancy
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