IT Support Specialist 1696

Hace 7 días

xico, veracruz, México Softgic S. Jornada completa

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IT Support Specialist
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? Remote | Full -Time
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We are looking for an IT Support Specialist<\/b> to join our team and provide technical support across our corporate staff and franchise network. This role is ideal for someone proactive, organized, customer -oriented, and passionate about technology, troubleshooting, and continuous improvement.
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The ideal candidate will support daily IT operations, manage support tickets, administer Microsoft 365 and SaaS platforms, assist with cloud and VoIP environments, and help ensure a secure and efficient technology ecosystem.
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Responsibilities
<\/h2>Provide Level 1 and Level 2 technical support to internal users and franchise teams.
<\/li>Troubleshoot hardware, software, networking, VPN, Wi -Fi, and access -related issues.
<\/li>Administer Microsoft 365 environments, including users, groups, licenses, MFA, Teams, Exchange, and SharePoint.
<\/li>Support SaaS applications and cloud platforms such as AWS, Azure, and ClickUp.
<\/li>Manage ChatGPT and AI -related tool subscriptions, licenses, and user access.
<\/li>Maintain and improve IT documentation and knowledge base resources.
<\/li>Support VoIP and telephony systems, including FreePBX and SIP -based solutions.
<\/li>Configure, provision, and troubleshoot laptops, peripherals, printers, monitors, and headsets.
<\/li>Monitor endpoint security tools, patch compliance, and phishing/security incidents.
<\/li>Provide remote technical assistance using remote desktop and collaboration tools.
<\/li>Collaborate with distributed teams while ensuring confidentiality and data security best practices.
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Requisitos<\/h3>Requirements
<\/h2>Proven experience in IT Support, Help Desk, or Technical Support roles.
<\/li>Experience handling Level 1 and Level 2 support tickets.
<\/li>Strong knowledge of Microsoft 365 administration.
<\/li>Experience managing SaaS platforms and user lifecycle administration.
<\/li>Familiarity with AWS and Azure environments.
<\/li>Basic networking knowledge (DNS, DHCP, VPN, Wi -Fi troubleshooting).
<\/li>Experience supporting end -user hardware and remote environments.
<\/li>Understanding of cybersecurity best practices, endpoint protection, and MFA.
<\/li>Excellent communication and problem -solving skills.
<\/li>Ability to work independently and in collaborative remote teams.
<\/li><\/ul>Nice to Have
<\/h2>Experience with VoIP/SIP systems such as FreePBX or Twilio.
<\/li>Knowledge of PowerShell or Python scripting.
<\/li>Experience with workflow automation tools like Power Automate, Zapier, or Make.
<\/li>Interest in AI -assisted operations and process optimization.
<\/li><\/ul>What We Offer
<\/h2>Opportunity to work with a growing and technology -driven organization.
<\/li>Collaborative and supportive work environment.
<\/li>Exposure to modern cloud, SaaS, cybersecurity, and AI tools.
<\/li>Career growth opportunities within IT operations and automation.
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If you're passionate about technology and enjoy helping teams succeed through reliable IT support, we'd love to hear from you.
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IT Support Specialist 1696

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