Multichannel Customer Support Specialist
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Global Payments Mexico is seeking a Customer Service Representative to respond to customer inquiries by telephone, email, SMS, and Chat, delivering problem resolution in line with service standards. The role involves routine calls, navigating GUI systems, and maintaining up-to-date knowledge of products and services for multiple clients.
You will resolve tier 1 payment and account requests, enter data into client systems, and escalate unresolved issues to appropriate teams.