Remote Tier 2 Support Engineer — Windows
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JumpCloud is seeking a Senior Tier 2 Customer Support Engineer specializing in Windows and Active Directory. You will bridge deep technical troubleshooting with executive-level communication, handling high-complexity identity and directory integrations and expanding into platform capabilities including RADIUS, SSO/SMAL/SCIM, and AI features.
You’ll interact with senior leaders and engineers, manage enterprise relationships, and contribute to knowledge bases while supporting customers via email,